Residential Service Electrician

4 weeks ago

King of Prussia, United States Sila HVAC Full time
Job DescriptionJob Description

Residential Service Electrician

Sila is one of the fastest growing residential HVAC, Plumbing, and Electrical services companies in the US. Since 1989, we've been able to attract the best of the best in the home services industry, due to our emphasis on building a best in class workplace for our employees.

Are you looking for stability, great benefits, advancement opportunities, and a best in class compensation plan that rewards you for your work? Come join Team Sila and experience what it's like to join a company that also works for YOU

** The best time to find a great job is when you already have a good job. **

Pay: $25 - $35 per hour

What's in it for you?

  • Great Pay $25 - $35/hr plus incentives
  • Affordable, high quality health, dental & vision insurance
  • Health Savings Account w/ Company Contribution
  • Company vehicle, gas card, cell phone, and Tablet
  • Uniforms
  • Paid Time Off
  • Tool and boot allowance
  • Parental leave
  • 401(k) plan w/ company match
  • Short term disability, long term disability, and company paid life insurance
  • Yearly performance reviews
  • Referral program
  • Tuition Reimbursement
  • Discounts on Verizon services
  • Company on site, off-site and on-the-job training and support.

Responsibilities

  • Follow the Nexstar whole home electrical inspection process
  • Troubleshoot, diagnose, install and repair electrical components in a residential environment
  • Provide excellent customer service
  • Maintain proper stock, parts, tools, and safety equipment in the vehicle
  • Travel to job sites in your service area, and work with dispatchers to ensure the schedule is maintained and delays are properly communicated to the customer
  • Obtain customer authorization/signature for payment (or financing) at the completion of the job
  • Meeting predetermined targets and sales goals
  • Assist customers in evaluating repair vs. replace options
  • Assist in generating and scheduling replacement consultations (as indicated)
  • Meet or exceed performance minimum standards

Sila Journeyman Electrician Success Metrics:

  • Customer Satisfaction (this always comes first): Maintain a high customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
  • First-Time Completion: Achieve the first-time completion rate defined by your manager by accurately diagnosing electrical issues, arriving fully prepared with necessary tools and materials, and effectively completing repairs during the initial service call.
  • Response Time: Respond to service requests within Sila's defined time frame. Timely response ensures customer satisfaction and loyalty.
  • Service Revenue Generation: Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services or products to customers during service calls to ensure we are meeting all of the customer’s needs.
  • Service Agreement Enrollment: Successfully enroll customers in Sila's service agreements when applicable, promoting long-term customer relationships and recurring revenue.
  • Installation Quality: Maintain a consistently high level of installation quality, as evaluated through post-installation inspections and customer feedback. Achieve first-time installation success rate as defined by your manager, ensuring minimal revisits or callbacks due to installation-related issues.
  • Technical Proficiency: Continuously update and enhance technical skills through training, certifications, and staying updated on industry best practices.
  • Efficiency and Productivity: Complete service calls within the established timeframes, meeting or exceeding the company's productivity standards.
  • Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform, with a high data accuracy rate
  • Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
  • Mentoring and Guidance: Provide effective mentoring and guidance to less experienced technicians, fostering their skill development and contributing to their success.
  • Professionalism and Communication: Uphold professionalism in all interactions with customers and team members.
  • Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled service calls on time and adhering to the assigned work schedule.
  • Continual Improvement: Actively participate in performance reviews and self-assessments, identifying areas for improvement and setting personal development goals to enhance overall job performance.
  • Team Collaboration: Work collaboratively with other team members, promoting a positive and supportive work environment that values teamwork and knowledge sharing.
  • Additional KPI's as assigned by your manager.

Your dedication to these KPIs will ensure the delivery of exceptional electrical services and help build lasting customer relationships.

Qualifications:

  • Generac generator experience a plus.
  • Familiarity with the Nexstar Service System is a plus.
  • Proficiency in using Service Titan or similar service management software a plus.
  • Excellent problem-solving skills and the ability to diagnose technical issues accurately.
  • Strong communication skills to interact with customers professionally and courteously.
  • Dedication to safety, adhering to safety guidelines and promoting a safe work environment.

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