Housekeeping Manager Marriot Fort Collins, CO.

4 weeks ago

Fort Collins, United States Marriot Fort Collins, CO Full time
Job DescriptionJob Description

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Housekeeping Manager for the Marriott in Fort Collins, CO.

POSITION PURPOSE:

To maximize customer satisfaction by providing neat and clean customer rooms through the supervision, direction, and coordination of the housekeeper/room cleaners. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.

ROLE TYPE:

  • Full-time Onsite
  • Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.

KEY RESPONSIBILITIES

  • Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
  • Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
  • Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
  • Continuously improve the hotel’s ability to anticipate our guests needs, to quickly and efficiently investigate the root causes of problems and to provide immediate and permanent resolution in order to enhance our guests’ satisfaction prior to departure.
  • Refer and follow-up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident-free environment for guests and employees and maintain/improve guest satisfaction.
  • Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction.
  • Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.

QUALIFICATIONS:

  • High School diploma /Secondary qualification or equivalent.
  • Requires thorough knowledge of the housekeeping field.
  • Previous supervision/management skills.

OTHER DUTIES/RESPONSIBILITIES:

  • Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.

BENEFITS AT A GLANCE:

  • Team Driven and Values Based Culture
  • Medical/Dental/Vision
  • Vacation & Holiday Pay
  • Same-day pay available
  • Employee Assistance Program
  • Career Growth Opportunities/ Manager Training Program
  • Reduced Room Rates throughout the portfolio
  • Third Party Perks (Movie Tickets, Attractions, Other)
  • 401(k)
  • Employee assistance program
  • Employee discount
  • Flexible schedule
  • Flexible spending account
  • Life insurance
  • Parental leave
  • Referral program

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