Help Desk Support Specialist

2 weeks ago

Lexington, United States Versaterm Full time
Job DescriptionJob DescriptionSalary:

Who We Are

For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm’s dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction, development of innovative software solutions powered by advanced technologies, and a team dedicated to making a difference in the lives of those sworn to serve.

This is an exciting time for us We’re experiencing significant growth, with increased sales and installations of our public safety products. So join us as we continue to be innovative, focusing on creative, seamless solutions that allow our customers to focus on the communities they serve.


FivePoint Solutions, a Versaterm Public Safety Company, is a software products and services company focused on delivering solutions to state and local agencies, primarily courts and law enforcement. We are the U.S.-based leading provider of Pre-trial Services, Case Management, School Safety, Data Exchange, and Records Management services to governments. FivePoint Solutions is a company that hasn’t forgotten why it exists. We make people’s lives easier by helping them work smarter.

 

FivePoint Solutions is uniquely positioned in the marketplace with vast experience streamlining data entry; importing, organizing & managing documents; increasing workflow & efficiency through automation; designing agency-defined customized dashboards & workflows; connecting officers, investigators and prosecutors through one portal; and facilitating data exchange between disparate systems to over 30 RMS, CAD, and JMS vendor systems. Our solutions focus on the delivery of services and solutions including law enforcement, school safety solutions, court solutions, and document management systems.

 


This role will be Hybrid out of our Lexington, South Carolina office.


The Role

  • Document, track, and monitor the problem using applicable systems and tools.
  • Provide initial support to end users for computer, application, system, device, access and hardware issues.
  • Coordinate with other teams or specialists to resolve an issue.
  • Respond to telephone, email, and on-line requests for technical support.


The Ideal Candidate

  • Degree or certification in an IT-related field such as computer science or information systems, or relevant experience
  • Knowledge of relational databases and experience with SQL
  • Intermediate level of understanding on locating and troubleshooting issues in a Microsoft environment (Windows Events)
  • Intermediate understanding and experience of Powershell


Responsibilities:

  • Provide first-level contact and problem resolution for all users with hardware, software and applications problems. Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for handling support cases.
  • Provide accurate and timely logging of problems and resolution for problems in the ticket system.
  • Use advanced troubleshooting skills including Knowledge Base directory in the ticket system (Zendesk).
  • Escalate problems as appropriate following IT Help Desk procedures.
  • Assist with computer inventory and provide Senior Help Desk / Help Desk Lead with timely feedback when resources are low.
  • Deploy laptops, set up new hire workstations, and train new users on basic computer skills as they relate to the Client’s network.
  • Act as a liaison between customers and internal support staff to ensure accurate problem interpretation. Maintain communications with customers during the problem resolution process.
  • Utilize superior customer service skills.
  • Solve problems on Windows platforms with a high level of proficiency.


Equal Opportunity

Versaterm Public Safety is committed to building and supporting inclusion, diversity, equity, and sustaining a barrier-free environment. Accommodations are available, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please contact info@versaterm.com.

  • Help Desk Support Specialist

    2 weeks ago

    Lexington, United States Versaterm Full time

    Who We Are For more than 40 years, Versaterm Public Safety has defined the future of public safety software, delivering success to agencies, large and small, with an end-to-end ecosystem of solutions from community engagement to case closure. Versaterm's dedication to public safety is demonstrated by an unwavering commitment to customer satisfaction,...

  • Help Desk Manager

    4 weeks ago

    Lexington, United States DNI Talents Inc Full time

    As a Help Desk Manager, the candidate should manage the daily operations of HSI Client's help desk. and as a Training Specialist, should develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.CultureAt The Next Innings, we're more than just an upskilling platform. We're a beacon of empowerment,...

  • IT Support Specialist

    7 days ago

    Lexington, United States Xometry Full time

    Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing...

  • IT Support Specialist

    5 days ago

    Lexington, United States Xometry Full time

    Job DescriptionJob DescriptionXometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies...

  • IT Support Specialist

    4 days ago

    Lexington, Kentucky, United States Xometry Full time

    Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry's digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing...

  • IT Support Specialist

    4 days ago

    Lexington, United States Xometry Full time

    Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing...

  • Corporate IT Support Specialist

    7 days ago

    Lexington Park, United States Spalding Consulting Full time

    Spalding Consulting, Inc. is seeking a Corporate IT Support Specialist in Lexington Park, MD.  Spalding Consulting, Inc. is a professional services company delivering cutting-edge solutions to the Department of Defense since 2001. Our expert-level solutions include software development, information technology, program management, financial management and...

  • Peer Support Specialist

    2 weeks ago

    Lexington, United States Isaiah House Full time

    Isaiah House is looking for a dedicated and driven person to take on the role of Peer Support at our center in Lexington, KY.Isaiah House is a faith-based, nonprofit with a competitive edge, delivering one of the most effective substance use disorder treatment facilities in the state of KY.Employees receive benefits that include:• Medical, dental, and...

  • Peer Support Specialist

    2 weeks ago

    Lexington, United States Isaiah House Full time

    Job DescriptionJob DescriptionDescription:Isaiah House is looking for a dedicated and driven person to take on the role of Peer Support at our center in Lexington, KY.Isaiah House is a faith-based, nonprofit with a competitive edge, delivering one of the most effective substance use disorder treatment facilities in the state of KY.Employees receive benefits...

  • Peer Support Specialist

    3 days ago

    Lexington, United States Isaiah House Full time

    Job DescriptionJob DescriptionDescription:Isaiah House is looking for a dedicated and driven person to take on the role of Peer Support at our center in Lexington, KY.Isaiah House is a faith-based, nonprofit with a competitive edge, delivering one of the most effective substance use disorder treatment facilities in the state of KY.Employees receive benefits...

  • Peer Support Specialist

    4 weeks ago

    Lexington, United States Optimal Living Full time

    Optimal Living Services(OLS) is looking for a full time Peer Support Specialist who will be located in Lexington to provide recovery support services to our clients in our Intensive Outpatient Program living in recovery housing. The ideal person will be enthusiastic, extremely well organized and passionate in working closely with people in recovery. They...

  • Front Desk Agent

    4 weeks ago

    Lexington, United States New Castle Hotels & Resorts Full time

    Position: Front Desk Agent Location: Lexington, KY Front Desk AgentHow can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and appreciation...

  • Peer Support Specialist

    4 weeks ago

    Lexington, United States Optimal Living Services Full time

    Optimal Living Services(OLS) is looking for a full time Peer Support Specialist who will be located in Lexington to provide recovery support services to our clients in our Intensive Outpatient Program living in recovery housing.  The ideal person will be enthusiastic, extremely well organized and passionate in working closely with people in recovery. They...

  • Peer Support Specialist

    4 weeks ago

    Lexington, United States Optimal Living Services Full time

    Job DescriptionJob DescriptionOptimal Living Services(OLS) is looking for a full time Peer Support Specialist who will be located in Lexington to provide recovery support services to our clients in our Intensive Outpatient Program living in recovery housing.The ideal person will be enthusiastic, extremely well organized and passionate in working closely with...

  • Peer Support Specialist/EmPATH/On-Call

    2 weeks ago

    Lexington, United States University of Kentucky Full time

    Job Summary The UK HealthCare EmPATH (Emergency Psychiatric Assessment Treatment and Healing) program seeks a Peer Support Specialist to work with patients in behavioral health crisis, including mental health and substance use disorders. The EmPATH program focuses on providing supportive, trauma-resilient care to adults in acute behavioral health crisis...

  • Autism Support Specialist

    5 days ago

    Lexington, United States hopebridge Full time

    Job DescriptionJob DescriptionWhy You’ll Love this Autism Support Specialist Job!       Are you driven by a passion to create a meaningful impact on a child's life, with far-reaching effects that transform families and the community?  Embark on a rewarding career as a Autism Support Specialist with Hopebridge in Lexington, KY, where every day is...

  • Desk Attendant

    5 days ago

    Lexington, United States Paul Mitchell Schools Full time

    Join our esteemed beauty team at Paul Mitchell Schools in Lexington, KY, as a full- or part-time Desk Attendant - Service Coordinator. As the cornerstone of our establishment, you'll be instrumental in ensuring our guests and students receive unparalleled service.THE BASICSPay: This position earns a competitive compensation starting at $15/hour.Schedule: We...

  • Peer Support Specialist/EmPATH/On-Call

    5 days ago

    Lexington, United States University of Kentucky Full time

    Posting DetailsPosting Details Job Title Peer Support Specialist/EmPATH/On-Call Requisition Number DU11994 Department Name M8000:AMB-UK EMPATH Work Location Lexington, KY Salary Range $15.00-22.60/hour Type of Position Staff Position Time Status On Call Required Education High School Diploma/GED Required Related Experience No experience required ...

  • Peer Support Specialist/EmPATH/On-Call

    7 days ago

    Lexington, United States InsideHigherEd Full time

    Job Title:Peer Support Specialist/EmPATH/On-CallRequisition Number:DU11994Department Name:M8000:AMB-UK EMPATHWork Location:Lexington, KYSalary Range:$15.00-22.60/hourType of Position:StaffPosition Time Status :On CallRequired Education:High School Diploma/GEDRequired Related Experience:No experience requiredRequired...

  • Peer Support Specialist/EmPATH/On-Call

    6 days ago

    Lexington, Kentucky, United States University of Kentucky Full time

    Posting DetailsPosting Details Job Title Peer Support Specialist/EmPATH/On-Call Requisition Number DU11994 Department Name M8000:AMB-UK EMPATH Work Location Lexington, KY Salary Range $ /hour Type of Position Staff Position Time Status On Call Required Education High School Diploma/GED Required Related Experience No experience required Required...