Quality Assurance Manager

3 weeks ago

Leawood, United States Euronet Worldwide, Inc. Full time
Job DescriptionJob Description

Since 1996, epay, a business segment of Euronet, has been at the center of connecting local and global brands to consumers. Our capabilities, platforms, products, and solutions cater to the changing consumer demand for content and payments in categories such as mobile, gaming, and entertainment. We are dedicated to developing new distribution capabilities that serve customers' changing needs through our retailer network, helping our brand partners meet consumers where they shop: in physical stores, online, via mobile devices or wallets and through ATMs.

We are adding a Quality Assurance Lead, epay North America, who will be responsible for ensuring our software engineering quality best practices and procedures are followed. This role will be the functional leader of our QA team members and work closely with our Portfolio Delivery Managers on implementing quality control procedures, within each portfolio, to help refine skills and process.

A primary goal of the Quality Assurance Lead will help re-establish the expectations of the QA team and ensure their skills align with our KPI’s. This role will be in Leawood, Kansas in our corporate headquarters.

Job Responsibilities

Process management and monitoring:

  • Lead efforts for process training, adoption and adherence.
  • Collaborate with cross-functional teams to integrate quality checkpoints into product development and project processes.
  • Conduct frequent audits and inspections of defects and resolution.
  • Assist with investigating and addressing root causes of quality issues.
  • Lead continuous improvement initiatives to enhance product quality, streamline processes, and decrease quality risks.

Team development and management

  • Foster a culture of quality excellence that empowers employees to contribute to quality improvement efforts.
  • Promote training and learning sessions across the team.
  • Provide real-time feedback.

Reporting and documentation:

  • Maintain and report on quality control activities and performance data to key stakeholders.
  • Showcase data leveraging on work management tool (Jira).
  • Implement quality metric-based reports that can drive continuous improvement within the QA team.

Knowledge Base:

  • Continue to be knowledgeable of industry best practices and technologies.
  • Establish strong technical aptitude of our applications and workflows.

Requirements

  • Bachelor’s degree in project management, Computer Science, Information Technology, or a related discipline
  • 10-12 years of Quality Assurance experience
  • Prior management experience
  • Experience working with agile methodologies
  • Experience with Atlassian Tools
  • High sense of personal responsibility, a self-starter, and capable of both working independently and as part of the team
  • Ability to maintain composure, while providing exemplary customer service to internal clients
  • Ability to ask relevant questions regarding business issues to both technical and non-technical team members in a clear and concise manner
  • Detail oriented, highly organized, and excellent follow-up skills
  • Train and coach the team members including goal setting and evaluations with collaboration from the Delivery Managers

Benefits

  • 401(k) Plan
  • Health/Dental/Vision Insurance
  • Employee Stock Purchase Plan
  • Company-paid Life Insurance
  • Company-paid disability insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Paid Volunteer Days
  • Paid Holidays
  • Casual Office Attire
  • Plus many more employee perks & incentives

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

  • Quality Assurance Lead

    4 weeks ago

    Leawood, Kansas, United States Euronet Worldwide, Inc. Full time

    Since 1996, epay, a business segment of Euronet, has been at the center of connecting local and global brands to consumers. Our capabilities, platforms, products, and solutions cater to the changing consumer demand for content and payments in categories such as mobile, gaming, and entertainment. We are dedicated to developing new distribution capabilities...

  • Shift Manager

    2 days ago

    Leawood, United States Pizza Hut - Leawood Full time

    Pizza Hut - Leawood is currently looking for a full time or part time Shift Manager to join our team in Leawood, KS. Shift Managers keep day to day operations running smoothly by leading their teams to success. A successful Shift Manager will keep everything running smoothly and roll up their sleeves to join their team when needed. Requirements: Managers...

  • Manager Test Development

    2 weeks ago

    Leawood, United States Ascend Learning Full time

    We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning. Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and...

  • Shift Manager

    7 days ago

    Leawood, United States Andy's Frozen Custard Corporate Llc Full time

    Job Summary: The Shift Manager supports the crew in directing the daily operations of their Andys store in support of the Mission, Values and Culture while role modeling Andys Standard of Excellence. The Shift Manager assists in ensuring compliance with company standards in all areas of operations to include but not limited to: product preparation and...

  • Pizza Hut

    3 weeks ago

    Leawood, United States Pizza Hut Full time

    Pizza Hut - Leawood is currently looking for a full time or part time Shift Manager to join our team in Leawood, KS. Shift Managers keep day to day operations running smoothly by leading their teams to success. A successful Shift Manager will keep everything running smoothly and roll up their sleeves to join their team when needed.Requirements:Managers lead...

  • Pizza Hut

    3 weeks ago

    Leawood, United States Pizza Hut Full time

    Are you experienced in the restaurant industry, but looking for something more? Pizza Hut - Leawood is looking for a full time or part time Store Manager in Leawood, KS and you could be the perfect fit! As Store Manager, you are responsible for the overall operations of the restaurant. This includes but is not limited to...-Building, managing, and leading a...

  • Pizza Hut

    4 weeks ago

    Leawood, United States Seasoned Full time

    Pizza Hut - Leawood is currently looking for a full time or part time Shift Manager to join our team in Leawood, KS. Shift Managers keep day to day operations running smoothly by leading their teams to success. A successful Shift Manager will keep everything running smoothly and roll up their sleeves to join their team when needed.Requirements:Managers lead...

  • Operating Room Nurse Manager

    1 week ago

    Leawood, United States USPI Full time

    Epic Surgery Center is hiring an Operating Room Nurse Manager! Welcome to Epic Surgery Center! Epic Surgery Center, a leading healthcare provider in the Leawood, KS area, is seeking a dedicated Operating Room Nurse Manager to join our esteemed team. As an Operating Room Nurse Manager, you will play a vital role in delivering exceptional care to our...

  • Commercial Relationship Manager

    4 days ago

    Leawood, United States Central Bank of the Midwest Full time

    Job DescriptionWhat You'll Do: As a valued member of the broader Commercial Lending team, you will serve as the key banking advisor for commercial client relationships. You will build rapport with internal and external stakeholders and become a key player in an essential process of our bank. You will perform a wide variety of support functions for the...

  • Commercial Relationship Manager

    1 week ago

    Leawood, United States Central Bank of the Midwest Full time

    Job DescriptionWhat You’ll Do: As a valued member of the broader Commercial Lending team, you will serve as the key banking advisor for commercial client relationships. You will build rapport with internal and external stakeholders and become a key player in an essential process of our bank. You will perform a wide variety of support functions for the...

  • Senior Tax Manager

    7 days ago

    Leawood, United States Ascend Partner Services LLC Full time

    Who We Are About Ascend At Ascend, we recognize the struggles that accounting & finance professionals face in traditional firms-from rigid hierarchies and overwhelming workloads to the elusive work-life balance. We believe your ambition should not be constrained by outdated practices or opaque career paths. Here, you're not just a number but a valued...

  • Culinary Director

    3 weeks ago

    Leawood, United States Chapters Living at Town Center Full time

    Job DescriptionJob DescriptionDescription:Summary of Position:We are seeking an experienced and passionate Director of Culinary for our Assisted Living community. The Director of Culinary will be responsible for managing the overall culinary program, ensuring high-quality meals, and exceptional dining experiences for our residents.Job Duties:Oversee and...

  • Pizza Hut

    3 weeks ago

    Leawood, United States Pizza Hut Full time

    Pizza Hut - Leawood is looking for a Restaurant GM in Leawood, KS with a proven track record. This full time or part time position is perfect for someone who is passionate about food, truly cares about guest satisfaction, and thrives in a fast-paced environment. Responsibilities include:-Building, training & leading a team-Overall operation of the...

  • Restaurant GM

    1 week ago

    Leawood, United States Pizza Hut - Leawood Full time

    Pizza Hut - Leawood is looking for a Restaurant GM in Leawood, KS with a proven track record. This full time or part time position is perfect for someone who is passionate about food, truly cares about guest satisfaction, and thrives in a fast-paced environment. Responsibilities include: -Building, training & leading a team -Overall operation of the...

  • Pizza Hut

    3 weeks ago

    Leawood, United States Pizza Hut Full time

    Pizza Hut - Leawood is currently hiring a full time or part time Restaurant Supervisor for our Leawood, KS location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Pizza Hut - Leawood in order to achieve customer satisfaction, quality...

  • Pizza Hut

    4 weeks ago

    Leawood, United States Seasoned Full time

    Pizza Hut - Leawood is currently hiring a full time or part time Restaurant Supervisor for our Leawood, KS location. A Restaurant Supervisor should not only supervise their team but lead it to acheive their goals. A Restaurant Supervisor will assist in the planning and management at Pizza Hut - Leawood in order to achieve customer satisfaction, quality...

  • SBA Underwriter

    3 weeks ago

    Leawood, United States CrossFirst Bank Full time

    OverviewThe SBA Underwriter delivers detailed quantitative and qualitative credit analysis and underwriting for SBA 7a and SBA 504 loan applications submitted by the SBA Business Development Officers. This role analyzes, underwrites, and recommends credit decisions according to the Loan Policy and SBA Standard Operating Procedures with minimal turn-around...

  • Communications Representative

    1 week ago

    Leawood, United States OTW Full time

    Job DescriptionJob DescriptionAre you a dedicated, self-driven individual with a passion for providing outstanding customer support? Do you have a reputation for consistently prioritizing customer satisfaction? If so, we are looking for you to join our team as a Communications Representative, speaking with customers and donors, educating them about the...

  • Tax Associate

    7 days ago

    Leawood, United States Ascend Partner Services LLC Full time

    Who We Are About Ascend At Ascend, we recognize the struggles that accounting & finance professionals face in traditional firms-from rigid hierarchies and overwhelming workloads to the elusive work-life balance. We believe your ambition should not be constrained by outdated practices or opaque career paths. Here, you're not just a number but a valued...

  • Director Financial Accounting

    4 days ago

    Leawood, United States SCOR Full time

    Job DescriptionJob Summary The responsibilities encompass overseeing the claims, suspense, and IBNP calculation, preparation, and recording of quarterly journal entries, reviewing reconciliations, conducting in-depth analytics, and providing comprehensive reports and presentation to senior leadership. You will also manage the relationship and deliverables...