General Manager

2 weeks ago

North Richland Hills, United States LANGAN HOLDINGS LLC Full time
Job DescriptionJob Description
Company Benefits:
  • BONUSES FOR ALL EMPLOYEES
  • PTO
  • FREQUENT PAY INCREASES
  • ADVANCEMENT OPPORTUNITIES
  • TUITION REIMBURSEMENT
  • FLEXIBLE SCHEDULE
  • EMPLOYEE DISCOUNTS


  • Duties & Responsibilities
  • Supervising that managers are using correct opening/closing procedures and are adhering to company and labor policies during their time with the managers.
  • Oversee that the Managers and staff members are committing to their goal of order accuracy and exceptional guest service.
  • Supervise and control managers daily and weekly inventory as well as chicken counts and waste.
  • Ensure the management team controls their staff to ensure a professional, safe and orderly work environment.
  • Making sure the managers deal with any customer complaint in the correct fashion and takes over if the problem is unable to come to a resolution.
  • Help fill in a position while daily/ weekly cleaning schedules are met so the other manager on duty can delegate work out to the crew.
  • Responsible for making weekly schedules and ensuring your labor goal is met.
  • Responsible for labor percentages
  • Responsible for ensuring daily inventory is completed on all shifts.
  • Making sure all truck orders are being made appropriately to ensure it meets food cost goal.
  • Responsible for taking of or approval of weekly inventory and ensures accurate record keeping with accurate cost of goods.
  • Identifies and resolves issues with costs of goods discrepancies.
  • Responsible for recruiting, orienting, training, assigning, scheduling team members.
  • Responsible for all cash handling in store
  • Works with the District Manager to manage performance, including coaching, counseling, and disciplining team members.
  • Clearly communicates job expectations to the staff, plans, monitors, and reviews performance of employees; plans and reviews compensation actions; enforces policies and procedures.
  • Performs regular restaurant inspections to ensure the team is meeting standards.
  • Responsible for providing a great culture and environment within the staff.
  • Responsible for correcting service issues with grace, courtesy and with the goal of cultivating happy, returning customers.
  • Maintains safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; proper safety procedures, to include, but not limited to injury reporting, conducting meetings, equipment maintenance, etc., complying with health and legal regulations and maintaining security systems.
  • Responsible for the development of all in store managers

Job Requirements:

  • Experience with POS systems and cash registers
  • Basic computer knowledge
  • Good math skills
  • Excellent communication skills
  • Ability to effectively resolve complaints.
  • Manger certificate is a plus.

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