Customer Service/Sales Floor Clerk

1 month ago

Louisville, United States Rainbow Blossom Full time
Job DescriptionJob Description

Salesfloor Clerk
Job Description

This position's main function is to be assigned between to multiple departments, and to complete tasks as needed on
a daily basis. This position should strive to always provide prompt friendly customer service. This position reports to
the Store Manager and Department Managers; and checks in daily with the Person in Charge (PIC). This position
should not exceed 40 hours each week. Responsibilities include, but are not limited to:

Primary Responsibilities
• Know and follow store policies and procedures.
• Be a mature and productive team member.
• Relate and interact with co-workers in a harmonious and respectful manner.
• Follow the work schedule assigned by the manager.
• Keep the store safe for customers and staff.
• Answer and route phone calls, take messages as needed.
• Perform tasks assigned by the store manager and department manager.
• Alert PIC or store manager to potential shoplifters, disorderly customers, safety concerns, equipment
problems or other emergencies, in a timely manner.
• Attend department and all-staff meetings.
• Assist in shadow training new hires in department duties and procedures when requested.
Customer Service
• Provide excellent customer service at all opportunities.
• Greet customers, smile and make eye contact.
• Offer suggestions for purchases and ways to prepare products.
• Relate and interact with customers in a harmonious and respectful manner.
• Pass on customer requests and feedback to appropriate person.
• When asked where a product is located, take the customer to the location or ask another staff person to
assist the customer.
• Be familiar with product knowledge in order to answer customer questions. Refer unresolved questions or
problems to appropriate staff.
• Help customers place special orders.
Grocery and Wellness Stocking Responsibilities
• Stock shelves and end caps fully, and face items on shelves. Move back stock to shelves when possible.
• Rotate older stock to front, making space for new stock and following department procedures.
• Pull short-date or low-quality items and follow established procedures for recording and discounting them
or disposing of them.
• Label items accurately with price tags or signs. Report price discrepancies to Department Managers or
department managers.
• Receive and stock local orders and larger weekly deliveries, following established procedures.
• Assist Department Managers with receiving deliveries as requested.
• Maintain established organization of products on the shelves as defined by the shelf tags.
Produce Stocking Responsibilities
• Understand and maintain Organic certification compliance.
• Ensure backstock is worked consistently and accurately.
• Ensure top sellers are stocked daily.
• Support the Produce Manager in preparing for produce inventory.
• Complete cleaning on the Produce department, as assigned, to ensure shelves and displays are clean and
inviting at all times.
• Regularly cull the Produce department to ensure products are always fresh and inviting.
Cashier Responsibilities
• Check out customer purchases quickly and accurately, using correct prices, PLU's and departments.
• Call for back-up as needed so customers are checked out quickly.
• Follow the procedures for cashiering as described in our cashiering policies and procedures manual.
• Bag customer purchases as needed and ask customer if they need assistance. For those needing
assistance, carry out groceries or call for assistance as needed. Follow the bagging SOP.
• Encourage customers to sign up for Rainbow Rewards if they are not already on it.
• Price and stock items, organize, clean, or do items on 'to dos list' that are appropriate for a cashier to do
when there are no customers to be checked out.
• Maintain checking area in clean, orderly condition.
• Handle returns from customers. Ensure returned items are properly disposed of and recorded or routed to
the correct person.
Cash Handling
• Set up the cash drawers in the morning, following our procedures.
• Close and balance the cash drawers accurately at the end of your shift, following our procedures.
• Get change from the safe to replenish the cash register drawers.
• Recount deposit, correct daily cash flow paperwork as needed, fill out routing paperwork, and put deposit
in the safe.
• Make safe deposits, fill out paperwork and get/act as a witness as needed.
Store Maintenance
• Keep shelves, coolers, counters, and bins in clean, orderly condition. Clean up spills and messes as
needed.
• Keep bathrooms clean and well stocked.
• Remove trash promptly, do recycling, sweep, and mop floor.
• Keep department equipment in assigned area, clean and in working order.
• Use equipment safely, monitor cooler and freezer temperatures.
• Advise PIC of equipment problems.

This list of job responsibilities is considered a general outline of the position. This position is expected to do whatever
it takes to get the job done to ensure the successful operation of the store and of Rainbow Blossom.
This position will require you to be able to lift up to 20 pounds often and up to 50 pounds rarely. This position will
mostly be indoors in a climate-controlled environment, with regular outdoor exposure, which could consist of hot and
cold temperatures as well as potential exposure to wind and precipitation. This position will be expected to stand,
walk, bend, twist, and pack often; to squat or kneel often; and to climb rarely.

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