Operations Producer

3 weeks ago

Dallas, United States Eleventh Hour Games Full time
Job DescriptionJob DescriptionSalary:

What is your role? 


As an Operations Producer for Eleventh Hour Games, you will play a key role in elevating the player experience and our live platform. We are looking for an enthusiastic and detail-oriented individual who can bring their expertise in live operations, analytics, marketing and data-driven decision making to ensure Last Epoch remains a fantastic experience and our business continues to thrive. The ideal candidate for this position should have a deep understanding of the games industry and be passionate about ARPGs, have experience in game operations and analytics, have experience working on live games, and sound business acumen. You should be comfortable in a fast-paced, ever-changing environment and have the ability to remain calm while working in a studio that thrives on team members taking initiative and passion. If you are a data-driven and creative problem solver with strong communication and organizational skills, we are eager to meet you

The role requires excellent communication skills, Project management skills, and team management skills as you will be working with a fully remote global team.



Qualifications

  • 3+ years in operations or production roles
  • Professional experience in a studio with full-cycle game release 
  • Thorough understanding of the gaming industry, techniques and trends
  • Professional understanding of marketing and live operations best practices 
    • Plus: understanding steam store, MTX, and community
  • Sharp attention to detail and organizational skills, and ability to work and communicate effectively under pressure
  • Ability to plan ahead, think creatively, identify issues/roadblocks, and develop plans to prevent or minimize their impact on day to day operations
  • Good understanding of what it takes to build, track, and maintain schedules, and to drive projects to completion in a timely manner


Responsibilities 

  • Own day-to-day communication and escalation with creative and operational stakeholders in order to efficiently manage execution of cross team initiatives
  • Own the pipeline, partner with discipline leads to determine time and people necessary to see projects through to completion. Build and maintain project plans, schedules, and roadmaps considering dependencies across multiple development teams to ensure successful releases
  • Provide transparency on project status and risks to ensure they are properly informed of any impacts from upcoming releases
  • Communicate frequently with the rest of the production team and project leads on project status, risks, and opportunities
  • Carry out the design and vision of live operations team and marketing projects while maintaining the experience for players in game
  • Ensure that the community management and player support teams are in close communication with the rest of the production
  • Utilize data-driven decision making and analytics to identify trends and optimize game and marketing performance
  • Understand what makes the game "work" and be able to help identify priorities and risks for the teams
  • Stay up-to-date with industry trends and best practices in live operations and marketing



Why Eleventh Hour Games?
EHG is a fast growing Indie Studio, focused on a passion for top-down action RPGs. We value open communication, close-knit teamwork, and opportunity for ownership and growth Our mission is to gather and empower the next generation of creators to forge epic games. Epic games build passionate communities, which create passionate people. Passionate people turn into next year's creators. With our debut title Last Epoch, we are moving fast into the next round of adventure

  • Flexible fully remote working arrangements
  • Team focused environment, including casual game nights
  • 20 vacation days, 10 sick days, 5 floating holidays at the start of each year (increased with company tenure)
  • 90% paid health coverage premiums for U.S. based employees +dependents
  • Dental, Vision for U.S. based employees + dependents
  • 401K for U.S. based employees


EHG is committed to full inclusion, and is an equal opportunity employer. As part of this commitment, EHG will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact HR@eleventhhour.games. Please note, general employment questions cannot be accepted or processed here.


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