Sales Engineer
4 weeks ago
The Sales Engineer will play a crucial role in driving sales and fostering relationships with clients by combining technical knowledge with sales skills. This individual will work closely with the estimating, engineering and production teams to understand the technical aspects of our products and effectively communicate these to our customers. The ideal candidate will have a strong technical background, preferably in mechanical engineering, excellent communication skills, and a passion for sales.
Key Responsibilities:
- Client Engagement: Work with the sales manager to identify and engage potential clients, understand their needs, and provide tailored solutions to meet those needs.
- Product Demonstrations: Understand the company's technical capability and product lines and be able to conduct product demonstrations and presentations to potential and existing clients, showcasing the technical capabilities and benefits of our products.
- Technical Support: Provide pre-sales and post-sales technical support to clients, including answering technical questions, troubleshooting, and providing guidance.
- Industry knowledge: Have an awareness of industry best practice to ensure competitiveness in market, including market analysis.
- Proposal Development: Work with estimating and engineering to prepare and deliver technical proposals and quotations, ensuring they meet client requirements and company standards.
- Collaboration: Work closely with the engineering and production to ensure alignment of sales strategies with production capabilities.
- Customer Relationship Management: Build and maintain strong, long-lasting relationships with clients, ensuring high levels of customer satisfaction and loyalty.
- Reporting: Maintain accurate records of sales activities, customer interactions, and pipeline status. Provide regular reports to the sales manager on progress and challenges.
- Documentation Management. Prepare work instructions, procedure manuals, and guidance, for systems and processes related to the essential functions of the job requirements for training and knowledge retention purposes.
Knowledge, Skills and Abilities:
- A bachelor's degree in engineering, business or related field is preferred, however equivalent experience in industry will be considered.
- Proven sales or customer service experience is preferred, ideally in the manufacturing industry.
- Technical knowledge or a mechanical background is preferred as is the ability to understand and explain complex technical products and concepts.
- Excellent communication skills, including verbal and written, with the ability to explain and present complex information clearly and persuasively.
- Strong problem solving skills, with a customer focused approach.
- Ability to work collaboratively in a team environment and build strong cross functional relationships.
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