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Dispatcher

3 months ago

Halethorpe, United States Mister Sparky of Glen Burnie, MD Full time
Job DescriptionJob DescriptionBenefits:
  • Competitive salary
  • Opportunity for advancement
  • Training & development

Join Our Team of Professional Electricians
Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, youll be fit for our team Opportunities for professional electricians and customer service professionals are now available across the country.

JOB SUMMARY
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
  • Manages the dispatch board to keep field personnel on the move and servicing clients
  • Makes every effort to compress call scheduling effectively maximizing productivity and revenue
  • Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
  • Re-schedules appointment times at clients convenience as necessary
  • Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
  • Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
  • Shares responsibility to ensure that all electricians arrive at their designated appointments on time
  • Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
  • Enters equipment type and age information for systems into SuccessWare
MINIMUM REQUIREMENTS
  • High school diploma or equivalent
  • Must have good computer software skills
  • Prior customer service experience preferred