Hotline Advocate

Position Summary

Provide high quality advocacy services through the 24/7 hotline managed by BWS and RCC. Job responsibilities include utilizing a trauma-informed approach when responding to survivors, co-survivors, and community members via phone and on-line based chat lines. Collect and disseminate client information and data for the BWS and RCC hotline services.

Job Description

Required Education, Experience and Qualifications

• Four-year degree in communication, public relations, women’s studies, social work, criminal justice, psychology, or related field strongly preferred or at least one year experience working with survivors of trauma.
• Victim advocacy training and/or experience preferred
• Maintain valid Ohio driver’s license and ability to meet agency requirements for driving insurability.
• Must be able to meet agency requirements for criminal background check (Ohio Bureau of Criminal Investigations and Federal Bureau of Investigations)

Role and Responsibilities

• Respond to emergency hotline calls and online chat option from survivors and co-survivors of sexual violence and intimate partner violence on behalf of BWS and RCC.
• Respond to hotline calls from community members, professionals, police stations, and hospitals on behalf of BWS and RCC while collecting and disseminating appropriate information.
• Utilize crisis intervention best practices including safety planning, trauma-informed care, brainstorming, and listening skills to provide compassionate support to all callers.
• Coordinate accordingly with interagency staff for all hotline calls with high quality responses. Including but not limited to; shelter approval, case screening, emergency dispatch, and supervisor-on-call notification.
• Complete minimum of 40-hour training in compliance with OAESV and ODVN best practices.
• Support hotline callers with emotional support and provide accurate referrals to community services upon request.
• Respond to hospital advocacy calls, as part of the on-call rotation.
• Support fellow H&H hotline staff and provide quality assurance of service delivery as needed.
• Attend supervision and staff meetings upon request of supervisor.
• Assist with H&H data collection by completing accurate and timely documentation of hotline calls
• Works cooperatively with other staff members and volunteers to ensure best practices in service delivery.

• Always adheres to Service Excellence standards.

• Complies with agency policies and procedures, federal and state requirements, and educational/certification/registry requirements.
• Performs other duties as assigned.

Supervisory Responsibilities (if applicable for the position) –No supervisory responsibilities

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands: While performing the duties of this job, the employee is required to stand; walk; sit; use hands to finger, handle, or feel objects; reach with hands and arms; step up and down; stoop, kneel, crouch; talk, hear and drive. The employee must occasionally lift and/or move up to 50 pounds.
• Work environment: This position will be in a facility with victims of domestic violence or sexual assault. In addition to interaction with the survivors, the employee may have interactions with families of these individuals, the assailants and law enforcement.

Position Type and Expected Hours of Work

• Part-time
• Saturday/Sunday

Additional Qualifications

• Excellent interpersonal and communication skills, particularly with diverse populations.
• Computer skills including, but not limited to, Microsoft Word and Excel.

Benefits:

• 401(k)
  1. 401(k) matching
     1. 401(K)
     2. 401(K) Matching

EEO Statement

Hope and Healing Survivor Resource Center (H&H) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. H&H prohibits discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, military status, national origin, disability, genetic information, pregnancy, ancestry, or any other protected characteristic as outlined by federal, state or local laws. Additionally, reasonable accommodations will be made (where appropriate) for religious practices or employees with disabilities. Employees who may require a reasonable accommodation should contact an agency Director or the CEO. This policy applies to all employment practices within H&H, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. H&H makes hiring decisions based solely on qualifications, merit and program needs at the time.