Entry Level IT Technician
3 weeks ago
Cybertools is looking for an Entry Level Help Desk Technician with excellent customer service skills to maintain and support our client IT systems.
You will work with evolving technology on a daily basis as well as a variety of networks and clients. This opportunity allows you to get into an established, growing company and take advantage of the opportunities that will arise as we continue to expand.
Responsibilities:
- Provide remote and on-site support for client networks
- Provide technical support to end-users for desktops, laptops, and mobile devices
- Respond to help desk tickets in a timely manner and escalate issues as needed
- Diagnose and resolve network connectivity issues
- Troubleshoot and solve technical issues related to hardware and software
- Monitor, and maintain backup solutions
- Document technical procedures and create user guides
- Ensure data security and backup procedures are followed.
- Install, configure, and troubleshoot computer hardware, software, and peripherals
Technical Skills and Traits Needed
- Proficient in Mac OS, and Windows operating systems
- Strong knowledge of computer networking principles and protocols
- Familiarity with IT infrastructure components such as servers, switches, routers, etc
- Ability to provide desktop support for software installations, upgrades, and troubleshooting
Note: The above skills are not exhaustive. A successful candidate should have a strong foundation in IT support and be willing to learn new technologies as needed.
If you are a motivated individual with excellent problem-solving skills and a passion for technology, we want to hear from you Join our team as an Entry Level Technician and contribute to our mission of providing reliable IT support to our clients.
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
Schedule:
- Monday to Friday
- On call
Work Location: In person
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