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White Glove Fulfillment Specialist

2 months ago

Grand Rapids, United States MM Services II Full time $20
Job DescriptionJob Description


White Glove Fulfillment Specialist / Driver


WHO we are is a fast-growing, environmentally-conscious technology company made up of innovators and limit pushers.

WHAT we do is recover, revive and reuse technology. Our expertise in repair and refurbishing allows us to breathe life into used technology and distribute it into the secondary market.

HOW we do it is by allowing our work to be guided by our three core values that inspire us every day - Find A Way, Elevate Others, and See What You’re Capable Of.

Tech Defenders is looking for a White Glove Fulfillment Specialist to provide a positive customer service experience to our partners in procurement. This is a dual role where you can expect to be splitting your time between going to client sites for white glove pick ups to collect used devices and general warehouse duties. The focus of this role is the pick up and packing of fleets of used electronic devices from our strategic partners’ worksite and shipping them back to our Operations facility in Grand Rapids for processing. Sometimes our White Glove Specialists will drive to and from client sites, other times, depending on their location, they may fly to the client site in another state and arrange shipment through a third party carrier. The focus of this role is on efficient pick ups and outstanding customer service.


The White Glove Fulfillment Specialist will:

  • First and foremost, embrace and live our core values. Beyond skills, education or experience, we only welcome talent to our team who align with our driven, team-focused and collaborative culture.

  • Be cross-trained in other roles such as product sorting, organizing, material preparation and other warehousing activities.

  • Pick, Pack, and Ship orders

  • Operate and maintain pallet jack and Wrapper

  • Follow quality service standards and comply with procedures, rules, and regulations

  • Contribute ideas on ways to improve or optimize warehousing procedures

  • Utilize ERP system

  • Stock inventory

  • Pick the product for orders, print appropriate stickers.

  • Have awareness of layout and product locations in warehouse

  • Use of scanner to ensure inventory accuracy

  • Assure that all equipment/product is safely loaded and securely transported.

  • Assure that vehicles are unloaded, well kept, and maintained.

  • Ensure outstanding customer relations by consistently being on time and acting in a courteous and professional manner.

  • Be able to understand and use GPS navigation systems for accurate route planning, including truck routes.

  • Display competencies in DOT compliance and abide by all driving laws and regulations therein.

  • Maintain vehicle check records in accordance with standard operating procedures before, and after, each pickup or delivery.

  • Utilize their existing Chauffeur’s License in the safe operation of our delivery van and 26 foot box truck.

  • Show competence in driving in varied weather conditions.

  • Get certified in 49 CFR - this training is facilitated and paid for once you’ve joined the team.


  • This position requires sitting, standing, walking, lifting, pushing, pulling, bending, climbing and ascending/descending stairs. Requires sitting for relatively long periods of time, while driving. It also requires frequent bending, climbing, movement and lifting of up to 50 pounds during physical loading/unloading of trucks and when stocking products.

  • The ability to work overtime and overnight runs is necessary. Air travel to client sites within the continental US will also occur on a regular basis.


Tech Defenders is proud to reward its valued team members with:

  • A 401(k) retirement savings plan with company match as well as your choice of health plans, dental, vision, short term disability, and life insurance.

  • Discounted tech devices for you and your friends and family.

  • Casual dress code with free TD swag and branded gear.

  • Paid holidays, paid volunteer time, and paid time off for you to recover and revive.

  • Tuition assistance program eligibility after one year of service.

  • Interactive events, parties, community service projects, awards, etc. Ask us about our TD Culture Club, gamer nights, company parties, and more

  • Excellent opportunities to communicate, collaborate, and connect. You’ll have the autonomy to be able to put your stamp on things, while benefiting from the collective expertise of the team.

  • Growth and development opportunities to expand the role and your impact on the business as well as regular continuing professional development support to help you advance your career.

If this sounds like the perfect culture for you, dust off your resume and apply today. We’d love to chat with you.

Equal opportunity employer.