Mobile Driver Patient Service Rep

4 weeks ago

Mesa, United States RadNet Full time
Job DescriptionJob Description

Responsibilities

Artificial Intelligence; Advanced Technology; The very best in patient care. With decades of expertise, we are Leading Radiology Forward. With dynamic cross-training and advancement opportunities in a team-focused environment, the core of our success is its people with the commitment to a better healthcare experience. When you join us as a Mobile Driver Patient Service Representative, you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders- patients, providers, payors, and regulators to achieve the best clinical outcomes.

We invite you to join our Arizona Diagnostic Radiology team as a Mobile Driver Patient Service Representative. This Per-diem/PRN career opportunity has an as needed schedule and will transport the mobile mammography coach to assigned locations in Arizona, in addition to greeting and registering patients.

You will:

  • Transports Mobile Mammography Coach to assigned locations within established timeframes to ensure excellent customer service is provided
  • Performs general maintenance checks on the vehicle including filling with gas, checking fluid levels, checking tire pressure and cleaning windows; promptly reporting any vehicle problems or maintenance issues to supervisor to ensure a safe vehicle
  • Maintains the interior of the Mobile Mammography vehicle on an ongoing basis.
  • Assist in the patient-care capacity by escorting patients from the facility to the mobile unit, while ensuring excellent patient care, comfort, safety, and confidentiality (we will train you)
  • Some administrative tasks required, including time/activity reports, billing, drivers’ logs, and any applicable maintenance, mileage, or inspection forms
  • Greets and registers patients in a friendly and service oriented manner.
  • Answers/ transfers incoming phone calls.
  • Enters accurate information in the system.
  • Pre-registers, submits reports and documents, inputs clinical data as needed for appointment, and requests films as needed.
  • Gives patients appropriate orientation for preparatory and safety protocols, and provides directions to facilities if needed.

You Are:

  • Genuinely passionate about customer service and exercise sound judgement and an ability to remain professional in all situations
  • Able to demonstrate effective and professional communication, interpersonal skills and respect with patients, guests & colleagues
  • Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service

To Ensure Success In This Role, You Must Have:

  • Experienced Driver, Valid Class B or Class A Drivers License.
  • Must have one of the following: a High School Diploma or General Education Degree (GED), one to three months of related experience and/or training, or an equivalent combination of education and experience.
  • Possesses and utilizes excellent customer service skills, strong public relations skills, and exceptional written and verbal communications skills.
  • Must be detail-oriented and organized, possess clerical skills, and have the ability to interact effectively with doctors, referring doctors and staff, patients, vendors, peers, and management.

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