Transformation Coach

THE MEDICAL HEART OF MARYLAND

University of Maryland Baltimore Washington Medical Center (UM BWMC) provides comprehensive primary and specialty health care to residents of Anne Arundel County and the surrounding region. As part of the University of Maryland Medical System, UM BWMC’s expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health.

Quality and Safety Matters

The Transformation Coach will play a vital role in our high reliability journey to zero harm and to creating and transforming our UMMS culture to reflect who we want to be as an organization. This role is responsible for teaching to the foundational principles of high reliability organizations that are  designed to equip our leaders with skills, activities and behaviors needed to drive and sustain this work. Our commitment to Zero Harm is unwavering and essential to our mission.

The Transformation Coach provides leadership in continuous improvement efforts throughout the organization as assigned. Facilitates effective, efficient team functions in the delivery of goals and objectives as identified by the Transformation Guiding Team. Ensures all continuous improvement projects, task forces and workgroups, as well as department level continuous improvement efforts, align with our system values: diversity, integrity, compassion, excellence and discovery.

The Transformation Coach is responsible for supporting and mentoring others in defining, scoping and validating projects that align with organizational objectives. Assist process owners in leading multidisciplinary project meetings and workshops to complete project tasks and activities, while driving Lean Leadership, innovation, efficiency and change management skills. Support departmental leaders in monitoring and measuring results. Develop standards and apply benchmarking and best practice applications to support improvement at the team and organizational levels. Facilitate training of Lean, Six Sigma, change management, project management, team building, internal process reviews, and other performance improvement topics. Promote a culture of continuous improvement through mentorship, coaching and change leadership.

• 4 year / Bachelor’s Degree: Engineering, Health Care Administration, Nursing, Business or related field (Required)
• Lean or Toyota Production System training (Preferred or to be acquired within the 1st year)
• Lean / Six Sigma Black Belt (Preferred)
• Successful completion of departmental onboarding required within 6 months of hire.
• 2-4 years’ experience facilitating process improvement teams/ role as a change agent
• 2-4 years’ hands-on experience with process improvement methodologies and approaches at an organizational level, including process improvement events
• Training in continuous quality improvement and process management
• Experience in teaching and instruction of process improvement concepts

All your information will be kept confidential according to EEO guidelines.