Floating Store Manager of New Castle County

7 days ago

Wilmington, United States Goodwill of Delaware and Delaware County Full time
Job DescriptionJob DescriptionPay Rate: $55,500 per yearPOSITION PURPOSEThe Floating Store Manager, reporting to the District Manager, is responsible for overseeing the operations of multiple assigned retail stores within Goodwill of Delaware & Delaware County’s retail network. The Floating Store Manager is deployed to various stores, as needed, and provides direction and daily operation oversight of the assigned retail store to ensure achievement of budgeted goals. The Floating Store Manager is responsible for revenue generation for their store. This position is responsible for the implementation of business strategies and ensuring business profitability including proactively managing assigned retail location(s). The position is responsible for the implementation of effective business strategies that ensure business profitability; meeting and exceeding established metrics as it relates to revenues, wage to revenue ratios, transactions and transaction values, and production; and ensuring the maximum security and protection of company assets. The Floating Store Manager serves as a member of the Quality Team. ESSENTIAL FUNCTIONS AND BASIC DUTIES
  1. Ensures that assigned store follows safety policies and procedures ensuring maximum security and protection of all customers and company assets.
  2. Responsible for meeting and exceeding all external safety compliance regulations with zero OSHA recordable incidents.
  3. Responsible for meeting or exceeding all retail metrics goals as it relates to revenues, wage to revenue ratios (32% or less), production and transaction / transaction values.
  4. Achieves 100% or more of monthly sales and production goals.
  5. Proactively interview and maintain staffing levels no less than 90% of established goals.
  6. Provides leadership and guidance to store teams, including hiring and training new team members, providing performance feedback, and coaching and mentoring team members to optimize their performance and development.
  7. Conducts training for team members, ensuring consistent knowledge and skills across stores. Ensures all new hire job specific training and orientation is completed within first two weeks of employment.
  8. Oversees all POS functions and transactions including sales, refunds, audits, voids, correct pricing, inventory control, and responding to customers. Also responsible for register cash fund including deposits, store change fund, petty cash, and overages and shortages accounting.
  9. Ensures necessary record keeping, daily reports, and reporting of money, sales, donations, labor hours and production to appropriate personnel across the Goodwill of Delaware & Delaware County organization.
  10. Ensures consistent customer satisfaction. Sets high standards for customer service, resolve customer issues or complaints, and assists with implementing initiatives to enhance customer satisfaction and loyalty.
  11. Works cooperatively with all consumers, community groups, co-workers, and direct reports to promote the achievement of the company mission.
  12. Maintains strict confidentiality of all sensitive information concerning consumers and team members.
  13. Completes and provides action plans and hands-on training based on the development of goals and objectives for managers to ensure their continued growth.
  14. Effectively uses technology to communicate and perform job functions (i.e. scheduling tools). Provides guidance and assistance in implementing new processes, systems, or initiatives.
  15. Fosters effective communication and collaboration between stores, district managers, and other key stakeholders. Facilitates the exchange of information and resources.
  16. Trains team members in Loss Prevention techniques and the appropriate use and understanding of the Crisis Communication Plan. Ensures all alarm calls are responded to in a timely manner.
  17. Completes special projects and attends events as required.
  18. Performs all other job duties as assigned.
EDUCATION/EXPERIENCEAt least three years of retail management or related operational management experience. Bachelor’s degree in a related field is preferred. An equivalent combination of education and experience may be considered.SKILLS/ABILITIESDemonstrated understanding of retail operations and logistics, including sales, inventory management, and customer service
Demonstrated computer skills, and proficiency with Microsoft Office Suite applications or comparable software program
Excellent verbal and written communication skills
Excellent interpersonal skills with the ability to interact effectively with a diverse constituent population including customers, donors, team members and management
Strong people management skills with the ability to lead, motivate and train direct reports
Strong analytical, problem-solving and decision-making abilities
Demonstrated ability to take initiative and exercise sound judgement at all times
Demonstrated ability to work independently and in a team environment
Demonstrated ability to handle challenging situations with diplomacy and sensitivity
Strong organizational and multi-tasking skills with the ability to adapt to changes in priorities and work environments
Willingness to travel and work in different locations as required
Ability to work a varied schedule based on business needs
Must have a valid driver’s license

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