Customer Service Representative

3 weeks ago

Knoxville, United States Edfinancial Services LLC Full time
Job DescriptionJob DescriptionDescription:

Edfinancial has been recognized as THE current #1 Top Workplace in the Knoxville area and has been named a Top Workplace four years in a row


Are you a natural problem solver with excellent communication skills? Join our dynamic team as a customer service representative Delight customers with your friendly demeanor, troubleshoot issues for customers with student loans, and provide top-notch support. Enjoy a rewarding career with opportunities for growth and career advancement. Apply now and be the voice that makes a difference


WAGE & BENEFITS

This Customer Service Representative position starts at $21.61. This includes a base wage of $17.20/hour, and an additional $4.41/hour for benefits such as medical, dental, vision, a flexible spending account (FSA), or a health savings account (HSA). If you don't need benefits or do not spend it all, the additional $4.41 is yours to add to your paycheck or invest in 401K We offer 11 paid holidays, paid time off (vacation and sick) that starts to accrue on your first day, supportive leadership, and a positive team-oriented culture.


ABOUT EDFINANCIAL

We continue to grow and just had the best year in our company’s 35-year history. We are a contractor for the Department of Education and receive new loans to service every day. In these concerning economic times, you will have peace of mind knowing we are a solid company, and there is always work to be done. We hire people who are looking for more than just a job. We love to promote from within. The majority of entry-level employees who stay with us for more than 2 years are given the opportunity to expand their skills and many join our leadership team. We have a casual work environment, and we make sure our employees have a voice and feel like they are a part of the team. We are dedicated to improving the culture of our company and keeping the EdFamily informed We believe that happy, engaged employees add value to our company. Our goal is to hire friendly, down-to-earth people who make excellent team members. We promote a healthy work-life balance, including a flexible mental health day for self-care. We also emphasize personal development through our tuition reimbursement and leadership development programs.

Requirements:


EXPECTATIONS

As a Customer Service Representative, you are the first line of communication for our clients on the phone, through chat, or email. Whether answering simple questions or solving complex problems, you are patient and friendly. You put yourself in the caller’s shoes and listen carefully to their needs. The key to your success is that you never give up or lose your cool. You are all about following through and resolution. Most of our borrowers are appreciative of our exceptional customer service, but occasionally one of them is frustrated. You don't take it personally, and your professionalism and kindness usually turns things around. You will have round-the-clock support from senior agents and leadership who are just a phone call away when you need assistance. You get great satisfaction out of making the student loan experience easy for busy students and graduates


QUALIFICATIONS

· High school diploma (degree preferred)

· Computer skills

· Exceptional customer service and phone skills

· Ability to obtain a federal security clearance

· Fluent Spanish speakers a plus, but not required


We will train the right person on the technical aspects of our software and best practices.


WORK SCHEDULE

This position requires availability during our hours of operation:

Monday 8:00am-9:00pm

Tuesday-Wednesday 8:00am-8:00pm

Thursday-Friday 8:00am-6:00pm


We understand your time is valuable and that is why we have a quick and easy application process using your completed resume. If you feel that you would be right for this customer service job, please fill out our initial 5-minute, mobile-friendly application. We look forward to meeting you

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