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Full-Time Customer Service Representative/Teller

2 months ago

Breaux Bridge, United States Farmers-Merchants Bank and Trust Co Full time
Job DescriptionJob Description

Job Title: Customer Service Representative/Teller

Work Schedule: Monday-Friday- 40 hours per week

Job Type: Full-time


General Purpose of Position:

Customer Service Representatives serve customers by completing account transactions and account-related inquiries, and opening/closing all types of deposit accounts. Customer Service Representatives also assist clients with teller transactions.


Summary of Responsibilities:

  • Accurately open & close Savings, Checking, Time Deposit, Individual Retirement and Health Savings accounts for customers
  • Process wire transfers and issue Cashier's Checks
  • Collect and safeguard sensitive financial data
  • Identify opportunities to promote banking products and refer clients to the appropriate business partners
  • Overcome objections in a positive, service-oriented manner
  • Courteously and competently resolve all customer complaints, taking ownership from the first contact to final resolution
  • Assist customers with inquiries and issues over the phone
  • Meet and/or exceed performance evaluation metrics
  • Actively participate in training, meetings, and promotions
  • Perform routing bank telling tasks, including making deposits, withdrawals, transfers, and cash advances, receiving loan payments, and cashing checks
  • Balancing and filling the ATM and Teller Cash Dispenser/Recycling Machines
  • Processing bulk coin deposited with the Bank
  • Processing address changes and collecting safe deposit box rental payments
  • Maintain and balance the cash drawer on a daily basis by accounting for cash assigned, received, and disbursed
  • Comply and stay up-to-date with applicable laws and regulations
  • Promote strong customer interactions, build relationships and participate in cross-selling, and offer new products and services
  • Demonstrate good risk management decisions, including displaying solid knowledge of guidelines for fraud prevention and robbery
  • Actively contribute to meet the branch business goals, as well as individual sales and customer service goals
  • Accurately close out the teller terminal
  • Other duties, as assigned

Educational and Experience Requirements:

  • High School Diploma or equivalent required
  • Previous Teller or Customer Service Representative experience preferred
  • Must be able to add, subtract, multiply, and divide in all units of measure, using whole numbers and decimals
  • Demonstrated ability to use a calculator and a computer
  • Ability to use Microsoft Office products
  • Experience with financial institution software systems preferred
  • Cash handling, customer service, and/or sales experience preferred
  • Ability to stand and sit for long periods of time

Skills Requirements:

  • Excellent verbal and written communication skills
  • Excellent math skills
  • Trustworthiness and the ability to act with integrity
  • Thorough understanding of customer service
  • Ability to remain professional and composed under pressure
  • Ability to learn the products offered by FM Bank
  • Ability to accurately complete documents & analyze information