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Guest Services Specialist

5 months ago

Tulsa, United States Oklahoma Surgical Hospital Full time
Job DescriptionJob DescriptionOSH, a physician-owned hospital, is looking for someone to work full-time, Monday - Friday, 9:30 - 6p in valet. This position comes with full-time benefits and is eligible for our rewarding discretionary quarterly bonuses Come be a part of Tulsa's only 5-star rated hospital

Responsibilities for Valet

  • Greet and welcome guest to the establishment and offer professional valet services
  • Accommodate guests by opening doors and assisting with luggage or other heavy items
  • Direct traffic in the parking area as needed and assist guests in entering and leaving the parking lot
  • Answer guests' questions regarding parking, physician offices in the complex and other available services
  • Collect and accurately label keys belonging to guests to ensure their proper return
  • Park guests' vehicles in predetermined areas within the parking lot, following all traffic laws
  • Operate vehicles safely and responsibility
  • Organize and file paperwork regarding guests' vehicles and daily transactions

Qualifications for Valet

  • Proven safe driver and clean driving records is essential
  • Valid personal car insurance is required
  • Ability to communicate professionally
  • Customer service experience and friendly demeanor
  • Ability to work in a fast pace, with prolonged times of standing and/or walking for periods of time in the elements
  • Accountability and personal integrity are essential as the nature of the position allows access to a client's personal and private information
  • Ability to multitask and tend to several customers at once
  • Experience driving vehicles with both manual and automatic transmission
  • Organizational skills are necessary to quickly recall the location of vehicles and their appropriate keys

Job Mission: The Guest Services Specialist holds a safety sensitive position, and is responsible for transporting patients, guests, and visitors to the appropriate department within the facility, as well as transporting patients from the recovery area to their designated inpatient room. The position also requires parking visitor’s vehicles, staffing registration desks, and to receive all patients, guests, and visitors, in a friendly and respectful manner. This position also provides assistance in the form of information about hospital services as well as facilitating consultation between physicians and patient families. You will be required to provide direction and answer general information inquires.

Requires: High School Diploma or equivalent. Valid driver’s license with good driving record required. Drivers under 21 years of age will need to be approved by the insurance carrier. Current BLS certification or must be acquired within 30 days of hire date through the hospital.

Specialty Knowledge Skills: Good interpersonal/customer service skills. Basic knowledge of a medical setting. Basic computer skills, including Microsoft Office products, and data entry. Sound judgement and quick decision making when presented with patients with needs. Also see specific job competencies profile.

Did you know at OSH we are physician owned? Yes Physicians opened OSH more than 20 years ago because they recognized a need for a hospital in our community that truly focused on the needs of the patient. We at OSH are focused on ensuring our patients have the best experience possible from the moment they enter the facility and throughout every department they encounter. We are looking for patient focused team members to help us continue with our physicians’ original mission and vision of the hospital of exceeding patients’ expectations.

Did you know that at OSH we offer benefits to our team members that includes an insurance plan that covers 100% if you use an OSH or Premier Family Care provider?

Did you know that OSH offers discretionary quarterly bonuses to all full-time and part-time members?

Did you know that we are Tulsa’s only 5-star rated hospital? Our incredible staff and physicians are committed to making sure our patients are receiving the best care while at our facility

If you are looking for a new workplace to all home, come join the OSH team

**Free fitness center on site for all employees to use.**

OSH and its affiliates are equal opportunity employers.