POSITION SUMMARY

The Collections Admin will have the opportunity to work with high volume customers and offices to resolve issues with and collect on aging invoices. It is an exciting opportunity to not only build relationships with assigned customers, but to also use their critical thinking skills to resolve everyday collections problems.

DUTIES AND RESPONSIBILITIES

• Utilize problem solving and critical thinking skills to determine root cause of aging invoices
• Leverage systems functionality and established processes to resolve aging invoices
• Develop professional relationships with internal and external customers, maintain open lines of communication and build rapport by providing timely and professional service
• Escalate complex issues to senior team members and/or leadership
• Continue to develop skills and build upon knowledge of collections process
• Work within established procedures and adheres to quality guidelines
• Contribute ideas for process improvement
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS
High School Diploma or GED equivalent
Preferred:

• Strong customer service and interpersonal skills
• 2 years of collections, cash applications, credit, accounts payable or related finance experience
• We are looking for someone task-focused, that works well in a team environment, and that thrives in a fast-paced environment
• Ability to work independently as well as with a team to ensure critical tasks are completed with a sense of urgency
• Must have strong organization skills, thoroughness, and attention to detail
• Strong verbal and written communication skills
• Critical thinking skills and problem resolution skills
• Demonstrated ability to use own judgement and make sound decisions
• Ability to work in fast-paced, professional, and deadline driven environment
• Proficient in Microsoft Office Suite of programs
• Values a diverse and inclusive work environment

Sims Global offers a complete and competitive benefit package designed to meet individual and family needs.

• Multiple Medical Plans to choose from
• Dental
• Vision
• Retirement match up to 3%
• Paid Time Off
• Amazing perks of onsite Kitchen, 3,000 sq foot gym, laundry and showers.

Sims Global Solutions is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer and it is our policy to provide equal opportunity to all people without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity or any other legally protected category.
Affirmative Action Employer/EOE/M/F/Disabled/Veteran
Employment is contingent on background screening