Member Service Representative

2 weeks ago

Mission, United States ITEDIUM Inc Full time
Job DescriptionJob DescriptionDescription:

We are seeking a highly motivated individual to join our team as a Member Service Representative. In this role, you will be responsible for providing excellent customer service to our clients and participants via phone, email, and chat. You will be an integral part of our team, providing critical support for our client's administration of COBRA, Direct/Retiree Billing, and Eligibility/Enrollment services.


Responsibilities:

  • Answer calls, respond to emails and chat line in a timely and professional manner
  • Handle customer inquiries related to basic plan information, account information, insurance information, and federal and state COBRA regulations
  • Create, escalate, and resolve inquiries using in-house ticketing system
  • Provide direct support to clients and participants on questions related to COBRA, Direct/Retiree Billing, and Eligibility/Enrollment services
  • Update existing participant information accurately and efficiently
  • Identify and escalate priority issues to appropriate parties
  • Document all call information according to standard operating procedures
  • Conduct daily review of letters to be mailed and send necessary communications to maintain compliance.


Requirements:
  • High school diploma or equivalent; college degree preferred. - Minimum 2 years of experience in customer service.
  • Excellent verbal and written communication skills. - Ability to multitask and work in a fast-paced environment.
  • Strong attention to detail and ability to prioritize tasks. - Proficiency with Microsoft Office and experience with ticketing systems.
  • Knowledge of COBRA regulations and health insurance terminology a plus.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, ancestry, sex, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. If you are looking for a challenging and rewarding career in customer service, we encourage you to apply.

  • Customer Service Representative

    3 weeks ago

    Mission, United States Liam Porter - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryHealth insuranceOpportunity for advancementPaid time offROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Liam Porter - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful...

  • Customer Service Representative

    2 weeks ago

    Mission, United States Liam Porter - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingCompetitive salaryHealth insuranceOpportunity for advancementPaid time offROLE DESCRIPTION:As a Customer Service Representative - State Farm Agent Team Member with Liam Porter - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful...

  • Bilingual Customer Service Representative

    4 days ago

    Mission, United States CareerBuilder Full time

    K.E.Y. Point Solutions is looking to expand our diverse environment by hiring a Bilingual Customer Service Representative to join our team. Our company is based in the Mc Allen area and provides advanced growth opportunities for anyone looking to give back to their community. We assist individuals with cutting-edge technology and help customers on a...

  • Bilingual Customer Service Representative

    4 weeks ago

    Mission, United States Local Firm Hiring! Full time

    K.E.Y. Point Solutions is looking to expand our diverse environment by hiring a Bilingual Customer Service Representative to join our team. Our company is based in the Mc Allen area and provides advanced growth opportunities for anyone looking to give back to their community. We assist individuals with cutting-edge technology and help customers on a...

  • Customer Service Representative

    4 weeks ago

    Mission, United States PostNet Full time

    Benefit/Perks Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development Company Overview Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are...

  • Customer Service Representative

    4 weeks ago

    Mission, United States PostNet Full time

    Benefit/Perks Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development Company Overview Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are...

  • Customer Service Representative

    2 weeks ago

    Mission, United States PostNet Full time

    Benefit/Perks Competitive Compensation Flexible Scheduling Hard work, collaboration, humanity, fun, and laughter Career path development Company Overview Since 1993, PostNet has provided small businesses and consumers with high-quality printing and shipping solutions that make life easier. Each franchise is independently owned by local owners that are...

  • Marketing Representative

    3 weeks ago

    Mission, United States Liam Porter - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Marketing Representative - State Farm Agent Team Member forLiam Porter - State Farm Agent, your creativity, and strategy promote the continued growth of our agency. Your...

  • Marketing Representative

    2 weeks ago

    Mission, United States Liam Porter - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Marketing Representative - State Farm Agent Team Member forLiam Porter - State Farm Agent, your creativity, and strategy promote the continued growth of our agency. Your...

  • Marketing Representative

    1 week ago

    Mission, United States Liam Porter - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Marketing Representative - State Farm Agent Team Member forLiam Porter - State Farm Agent, your creativity, and strategy promote the continued growth of our agency. Your...

  • Marketing Representative

    2 weeks ago

    Mission, United States Liam Porter - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingBonus based on performanceHealth insuranceOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:As a Marketing Representative - State Farm Agent Team Member forLiam Porter - State Farm Agent, your creativity, and strategy promote the continued growth of our agency. Your...

  • Account Representative

    3 weeks ago

    Mission, United States Julie Stoll - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Merriam, KS is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Julie Stoll - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and...

  • Customer Service Representative

    3 weeks ago

    Mission Viejo, United States Brynn Dorough - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewSuccessful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer...

  • Patient Service Representative

    2 months ago

    Mission Viejo, United States Physical Rehabilitation Network Full time

    **Patient Service Representative** California Rehabilitation & Sports Therapy - Mission Viejo, CA Overview: We are seeking an enthusiastic and versatile Patient Service Representative (PSR) to join our dynamic out-patient orthopedic clinic. We take pride in our ability to provide the highest level of personable care and superior customer service. **This...

  • Patient Service Representative

    2 weeks ago

    Mission Viejo, United States Physical Rehabilitation Network Full time

    **Patient Service Representative** California Rehabilitation & Sports Therapy - Mission Viejo, CA Overview: We are seeking an enthusiastic and versatile Patient Service Representative (PSR) to join our dynamic out-patient orthopedic clinic. We take pride in our ability to provide the highest level of personable care and superior customer service. **This...

  • Repossession Customer Service Representative

    4 days ago

    Mission, United States ACERTUS Full time

    ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. As a Customer Service Representative, you will serve as a point of contact in maintaining vendor relationships, including assignment follow up, fee authorizations, and invoice approvals, contacting holding facility for impound...

  • Patient Service Representative Scheduling- Westwood Cancer Center

    3 weeks ago

    Mission, United States The University of Kansas Health System Full time

    Position TitlePatient Service Representative Scheduling- Westwood Cancer CenterDays - Full TimeWestwood Medical Pavilion - WestPosition Summary / Career Interest:The Patient Service Representative Scheduling (PSR Scheduler) is an important member of the physician's care team and critical for creating a pleasant and seamless patient experience within an...

  • Repossession Customer Service Representative

    7 days ago

    Mission, United States ACERTUS Full time

    ACERTUS is the only tech-enabled automotive logistics company to move, store, recondition, title & register finished vehicles. As a Customer Service Representative, you will serve as a point of contact in maintaining vendor relationships, including assignment follow up, fee authorizations, and invoice approvals, contacting holding facility for impound...

  • Food Service Team Member

    3 weeks ago

    Mission, United States Taco Bell Full time

    Food Service Team Member Mission, TX You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. Basic Function: As a Food Service Team Member you will assist with front line food preparation...

  • Food Service Team Member

    2 weeks ago

    Mission, United States Taco Bell Full time

    Food Service Team Member Mission, TX You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees. Basic Function: As a Food Service Team Member you will assist with front line food preparation...