FLSA STATUS: Non-Exempt

DEPARTMENT: Clubhouse, Casual Dining ala Carte SUPERVISES: None

REPORTS TO: Supervisors, Shift Leads, Director of Restaurant Operations, Food and Beverage Manager

JOB SUMMARY: This position contributes to Houston Country Clubs success by providing world class customer service to our membership. This individual creates the HCC Experience for our members by providing them with prompt service, quality beverages and products, and maintaining a clean and comfortable Club Café Environment.

JOB DUTIES:

Acts with integrity, honesty and knowledge that promote the culture, values, and mission of Houston Country Club.

Maintains a calm demeanor during periods of high-volume business.

Anticipates member needs by constantly evaluating member cues.

Working knowledge of Club policies and guidelines as outlined in the Houston Country Club Employee Handbook.

Able to expedite orders quickly and thoroughly from start to finish.

Must be organized and keep work area neat and sanitized at all times.

Thorough knowledge of all menu items, ingredients, allergies and preparation methods.

Maintains regular and punctual attendance.

Able to bring the service to our members by constantly moving around the pool, lounge chairs and tables.

Responsible for all daily opening, during & closing duties which include stocking items, filling requisitions, cleaning and maintaining overall appearance of the Club Café.

Always maintains a neat and professional appearance.

PREREQUISITES:

Must be able to read, write, speak, and understand English.

Strong interpersonal skills.

Experience in related job is helpful.

WORKING CONDITIONS:

Must be able to work for long hours on his/her feet.

Must be able to work in warm, hot, sunny and humid environment.

Working conditions are often slippery and wet.

Contact with mild cleaning solutions.

SPECIAL REQUIREMENTS:

Must be able to work a flexible schedule and/or overtime if needed.

Must be available to work weekends and holidays.

Must possess strong leadership skills.

Must work well with others as a team and help co-workers as needed.

Must treat others with kindness and respect.

Perform other duties as requested or required.

PHYSICAL FUNCTIONS:

The physical demands and work environment characteristics described here are representative of those that must

be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations

may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is occasionally required to stand, walk, climb stairs, balance,

stoop, kneel, crouch, crawl and/or sit up to 10 hours per day.

· Use hands to finger, handle, or feel objects, tools and/or controls.

· Reach with hands and arms.

· Hearing and talking sufficient enough to communicate with members, guests and co-workers.

· Specific vision abilities include close vision, vision sufficient enough to read, distance vision, color vision, peripheral

vision, depth perception, and the ability to adjust focus.

· Must be able to push, pull or lift to 40 lbs.

· Independent mobility throughout the Clubhouse.