Legacy Telephone Technician

Are you ready to apply cutting-edge technologies to solve real world problems? Do you thrive in an environment where people leverage technology and processes to build innovative and sustainable solutions? You might just be a perfect fit for the CDO team. Since 1995, CDO Technologies has delivered the best solutions for unique business problems in the commercial and federal sectors ranging from Asset Management to IT Services. CDO employees demonstrate integrity, embrace teamwork, and embody a Can Do attitude in the delivery of superior customer service.

Position Summary:

This legacy telephone technician position provides maintenance and operational support for the 844th Communication Group (CG). This includes surveying, installing, maintaining, troubleshooting, and auditing physical connections utilized for telephone systems and ensuring all tickets are completed in accordance with the defined customer priority level.

Responsibilities Include:

• Provide Tier 2 and 3 maintenance and operational support for telephony systems.
• Maintain or create documentation of existing Copper circuits including ISDN, POTS, alarm, fax, elevator, or other systems.
• Work with the Government Voice Engineer to maintain the copper infrastructure.
• Maintain ISDN/POTS telephony architecture and supporting diagrams.
• Trace, label, and maintain existing copper lines; coordinate with commercial service provider as needed.
• Perform STIGs, MTOs, and other audits to ensure the Squadron complies with AF Standards.
• Perform PMIs on CDNs using Local work cards in accordance with TO 00-5-1 and providing results/findings.
• Create and update maintenance cutsheets to include phone numbers, copper cable, and copper pair information and the physical location on base.
• Terminate cable on main distribution frame as needed.
• Report and log deteriorating conditions of copper cabling as they are discovered.
• Report when the saturation of infrastructure reaches 70%.
• Ensure that all telephony interfaces with emergency service location information systems such as Configuration Accounting Information Retrieval System (CAIRS) are up to date with the correct detail for device location information.
• Assist in identifying legacy devices and services and provide solutions or strategies in order to migrate analog and legacy digital services to IP based solutions in accordance with (IAW) SAF/CN directives.

Minimum Qualifications:

• 5+ years of experience with Integrated Services Digital Network (ISDN), Plain Old Telephone Service (POTS), Nortel MSL 100 for tier 2 and 3, analogue/digital (single/multi line phones), and Voice over Internet Protocol.
• A Secret Security Clearance is required.
• A Security+ Certification is required.

What can a CDO employee expect?

At CDO Technologies, we believe in taking care of our employees with a comprehensive benefits package. Our health and welfare benefits include two medical plan options along with a LiveHealth program to see a doctor online anytime day or night. CDO offers dental, vision, and a Flexible Spending Account for medical or childcare. Employees may also enroll in a 401(k) plan with their first paycheck. Full-time employees also receive company paid short- and long-term disability and life insurance. We also provide tuition reimbursement, professional development, and certification reimbursements. Finally, CDO also offers employees a generous leave program including paid holidays, vacation, and sick leave.

CDO’s total compensation for each position is negotiated within an established range. The final compensation will be determined by demonstrated skills and experience.

EEO statement

CDO is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, disability, or veteran status.