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Inbound Customer Service
3 weeks ago
Discover a rewarding career at IntegritySure LLC in Webster, Texas. Our commitment to providing exceptional customer service is unmatched, and we are looking for a talented individual to join our team as an Inbound Customer Service representative. Embrace the opportunity to work in a vibrant office setting where your dedication to customer satisfaction will shine.
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Dental Insurance
Vision Insurance
Hands on Training
Mon-Fri Schedule
Career Growth Opportunities
Evenings Off
Responsibilities
Customer Interaction: Handle inbound calls and inquiries from customers, addressing their questions or concerns with empathy and professionalism.
Issue Resolution: Assist customers in resolving problems or complaints, striving to achieve a positive outcome for all parties involved.
Product Knowledge: Maintain a deep understanding of our products and services to provide accurate information and recommendations to customers.
Data Entry: Record details of customer interactions and transactions accurately in the system for future reference.
Team Collaboration: Work collaboratively with colleagues to ensure a seamless customer experience and share best practices.
Cross-Sell: Identify opportunities to add new products during every interaction.
Requirements
Communication Skills: Excellent verbal and written communication skills with a friendly and professional demeanor.
Customer Focus: Strong customer service orientation with a genuine desire to assist and support customers.
Problem-Solving: Ability to analyze situations, identify problems, and propose effective solutions to meet customer needs.
Empathy: Demonstrated empathy and patience when interacting with customers to build rapport and resolve issues.
Organizational Skills: Strong organizational and time-management skills to handle multiple tasks efficiently and prioritize workload effectively.
Adaptability: Flexibility to work in a fast-paced environment, handle stressful situations with composure, and adjust to changing priorities as needed.
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Inbound Customer Service
3 weeks ago
Webster, United States IntegritySure LLC Full timeDiscover a rewarding career at IntegritySure LLC in Webster, Texas. Our commitment to providing exceptional customer service is unmatched, and we are looking for a talented individual to join our team as an Inbound Customer Service representative. Embrace the opportunity to work in a vibrant office setting where your dedication to customer satisfaction will...
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