Insurance Admin, NACS

4 weeks ago

Chattanooga, United States North American Credit Services Full time
Job DescriptionJob Description
Job Summary:

The Insurance Administrator will locate or research accounts that have insurance information.

Supervisory Responsibilities:
  • None

Duties/Responsibilities:
  • Review work queues to identify insurance information and or insurance issues and take the necessary steps to resolve accordingly.
  • Speak with consumers by telephone in an attempt to secure complete and accurate insurance information for processing and payment. Obtain any missing information, update account accordingly, and any other necessary documentation for the resolution of the account. The goal of the insurance collector is to process a claim as timely possible.
  • Works accounts within the boundaries of the FDCPA, FCRA, other federal laws, state laws, and company policy including but not limited to HIPAA, PCI Compliance and TCPA.
  • Documents accounts thoroughly and accurately with any and all pertinent information every time the account is worked by a collector.
  • Review correspondence pertaining to accounts assigned to them.
  • The ability to make decisions regarding placing an account on hold pending further review and resolution of the account.
  • Utilize approved programs to verify consumer's demographics and update accordingly.
  • Works accounts placed on hold in a timely manner in accordance with all federal and state laws as well as company policy.
  • Update and monitor accounts assigned to the insurance department to ensure all information is accurate and can be processed.
  • Contact insurance companies for varies reasons including but not limited to processing claims and claim statuses.

Required Skills/Abilities:
  • Excellent verbal and written communication skills.
  • Excellent organizational skills and attention to detail.
  • Excellent time management skills with a proven ability to meet deadlines.
  • Strong supervisory and leadership skills.
  • Ability to work with insurance companies in a professional manner.
  • Ability to prioritize tasks and to delegate them when appropriate.
  • Ability to function well in a high-paced and at times stressful environment.
  • Basic understanding of how to operate standard business equipment.
  • Proficient with Microsoft Office Suite or related software.
  • Knowledge and experience with filling medical insurance claims
Education and Experience:
  • High school diploma or equivalent required; Associate degree in office administration or related field preferred.
  • At least three years of administrative and clerical experience required.
Physical Requirements:
  • Prolonged periods sitting at a desk and working on a computer.
  • Must be able to lift up to 15 pounds at times.
Benefits:
  • Hourly rate plus monthly bonus based on collection totals
  • Medical, Dental, Vision benefits
  • Defined contribution plan along with 401k matching.
  • Paid time off
  • Casual dress code
  • No weekends or mandatory overtime

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