Service Advisor
3 weeks ago
Company Overview
Steve Schmitt Kia is a growing company that's part of a 97 year old auto group. Our mission is to provide the best vehicle ownership experience in order to make long term customer relationships. Our professional service advisors have a critical role in achieving our mission.
Benefits
- Health Insurance
- Dental and Vision Insurance
- Short/Long term Insurance
- Life Insurance
- 401k Retirement Plan
- Paid Time Off
- Direct Deposit
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant is a plus
- Above-average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
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