Insurance Customer Service Representative
4 weeks ago
Eagle Rock Insurance Agency, established in 1997, is a growing local, family-run business dedicated to providing exceptional service and educating our clients on their insurance products. We value client interaction and prioritize employee involvement in decision-making. Our relaxed work environment fosters self-motivation and encourages employees to increase their product knowledge and obtain industry designations. At Eagle Rock, we believe in creating a supportive, low-stress atmosphere where our team members can thrive and contribute to our success.
We are seeking an Entry-Level Insurance Customer Service Representative with previous office experience to join our dynamic team. The base salary ranges between $36,000 and $48,000, with additional opportunities for commission, bonus, and profit sharing. We value long-term growth and provide ample opportunities for professional development.
Join our team at Eagle Rock Insurance Agency and be part of a supportive environment that values flexibility, decision-making freedom, and personal growth. We look forward to helping you achieve your professional goals. Apply Today
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Hands on Training
Evenings Off
Bonus Opportunities
Licensing Assistance
Work-Life Balance
Weekends Off
Holidays Off
Paid Holidays
Professional Development
Continuing Education Opportunities
Responsibilities
- Build and maintain strong relationships with clients
- Cross-sell and account round to maximize client coverage
- Process payments and update client information
- Issue insurance documentation (COI, ID cards, etc.)
- Make policy changes as needed
- Maintain client retention by providing excellent services
Requirements
- Active Property and Casualty License in Michigan (Licensing Assistance available; we pay 100% for licensing)
- Experience with an Agency Management System
- Detail-oriented and tech-savvy
- Team player with a self-starter attitude
- Excellent written and verbal communication skills
- Professional phone and office etiquette
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