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Service Technician

3 months ago

Verona, United States Full Compass Systems LTD Full time
Job DescriptionJob DescriptionDescription:

Love what you do Support the pros behind the shows.


Work for a company that treats its employees like family After all, Full Compass Systems is a family-owned business that has almost 50 years’ worth of building relationships with our employees and customers. We are a one-stop shop for anything audio, video, lighting, and musical equipment related. We work with Fortune 100 companies, start-up companies, and every type of organization in between. Our benefits Include:


On-site restaurant

Volunteer Time Off

Paid Time Off

Health/Dental/Vision Insurance

401(k)


Position Summary

This position is located in Madison, WI. Must be able to reliably commute or willing to relocate.

In this role you will be primarily responsible for Video & Audio repair as well as all levels of repairs to customer-owned and Full Compass-owned equipment, including those requiring in-depth electrical or mechanical troubleshooting and component-level repairs. The Service Technician will assist with product inspections, custom wiring, and assembly jobs, and advise internal and external customers with technical inquiries.


Essential Job Functions

  • Inspect, test, diagnose, and repair customer and Full Compass System- owned equipment. Examples include amplifiers, audio mixers and recorders, powered speakers, turntables, CD and cassette players, intelligent lighting fixtures, electric pianos, synthesizers, and more.
  • Research parts and work with the Parts Department to locate parts needed to repair equipment.
  • Complete accurate estimates that include labor, parts, and materials.
  • Complete warranty repairs in accordance with manufacturer policies.
  • Contact customers when more information is needed for a diagnosis. Communicate findings and repair challenges to customers and non-technical staff so they can make informed decisions.
  • Complete custom wiring or assembly jobs including custom audio cables or modification of audio connectors on lavalier and headset microphones.
  • Demonstrate teamwork by working toward the team’s customer service and financial goals.
  • Work efficiently and complete repairs in a timely manner.
  • Manage and prioritize multiple ongoing repair jobs and while adjusting to customer service concerns as directed by your manager.
  • Maintain a high level of accuracy and quality by limiting the return of items with continuing problems, customer complaints, and unused or wasted parts and materials.
  • Collaborate with other technicians to complete repairs that require more than one person and assist other technicians as needed.
  • Perform functional inspections of returned products and communicate findings so that the appropriate steps can be taken to mitigate any losses.
  • Perform quality control inspections on inventory as assigned.
  • Follow the established safety standards to prevent injuries or damaged equipment.
  • Keep work benches and common areas clean, presentable, and safe.
  • Treat shared equipment with care and perform maintenance on shop equipment as needed.
  • Work with the Service Manager to maintain parts inventory for the Service Department and ensure that we have the necessary equipment and parts on hand to complete repairs quickly.
  • Assist internal and external customers with technical questions.
  • Contribute to a high level of customer satisfaction for all customers.
  • Assist with training and coaching of apprentice technicians as needed.
  • Other duties as assigned.
Requirements:

Required Education and Experience

  • High School diploma, or equivalent.
  • Associates degree or certificate in Electronics Servicing, or equivalent work experience.
  • 5+ years of experience in electronics repair.

Preferred Education and Experience

  • Experience with audio, video, lighting, and electronic musical instrument operation.

Qualifications

  • Experienced with Microsoft Office suite.
  • Understanding of shop safety practices.
  • Experience communicating technical information to non-technical staff or customers.

Competencies

  • Collaborative Problem-Solving: Demonstrates the ability to work effectively with others to address and resolve issues.
  • Exceptional Communication Skills: Possesses strong written and verbal communication abilities, ensuring clear and effective exchanges of information.
  • Meticulous Attention to Detail: Maintains a high level of accuracy and thoroughness in all tasks.
  • Effective Multitasking: Capable of handling multiple responsibilities simultaneously without compromising quality.
  • Mechanical Aptitude: Shows a solid understanding and practical knowledge of mechanical systems and principles.
  • Advanced Problem-Solving: Exhibits strong analytical skills and the capacity to identify and resolve complex problems efficiently.

Work Environment

Work is performed in an office environment with minimal, if any, travel outside of the office. The employee may be required to regularly lift and/or move up to 50 pounds. The employee is required to sit for extended periods; frequently stand and walk; reach above shoulders; and use standard office equipment, including a computer, telephone, copier, printer, and virtual collaboration software. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.