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Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Bonus based on performance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Vision insurance

LAUNDRY ATTENDANT POSITIONS

Key Requirements:

  • Must be able to lift 20 pounds on a consistent basis
  • Experience required
  • Flexible schedule and reliable
  • Must be a fast pace worker and work well with others
  • Multi-tasking skills
Responsibilities:

  • Sort all linens and treat stains
  • Load all laundry into washer and add specified cleaning agents
  • Strip beds
  • Take wet, clean items and dry as directed
  • Sort and fold or hang clean dried items
  • Maintain inventory of all cleaning supplies and communicate needs to general manager
  • Maintaining all laundry equipment and inform facilities manager as to any maintenance needs
  • Perform additional laundry services when necessary
HOUSEKEEPING POSITIONS

Clean and arrange guest rooms to hotel standards for guest arrival. Clean and maintain common areas of the hotel. Perform linen replenishing duties, including loading and unloading linens into washing machines and folding linens. Stock and maintain housekeeping supply rooms. Ensure a high level of customer service is performed at all times. Assist guests with requests and questions as necessary. Report any damages or repairs needed to management. Report all lost and found items to the Housekeeping Manager. Employer provided transportation between worksites.

Education: No minimum education required
Experience: No experience required

FRONT DESK POSITIONS

Represents the hotel to the guest throughout all stages of the guest's stay.

GUEST SERVICE ASSOCIATE DUTIES AND RESPONSIBILITIES:

  • Register guests and assigns rooms. Accommodates special requests whenever possible.
  • Assists in pre-registration and blocking of rooms for reservations.
  • Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
  • Understands room status and room status tracking.
  • Knows room locations, types of rooms available, and room rates.
  • Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
  • Uses suggestive selling techniques to sell rooms and to promote other services of the hotel and or CH Amenities.
  • Knows the location and types of available rooms as well as the activities and services of the property.
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.
  • Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
  • Knows how to use front office equipment.
  • Process guest check-outs.
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
  • Follows procedures for issuing and closing safe deposit boxes used by guests.
  • Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
  • Uses proper telephone etiquette.
  • Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's
  • Uses proper mail, package, and message handling procedures and record details in the courier Mail Register.
  • Communicate services and amenities of the hotel to guests.
  • Obtain proper identification for tax-exempt guests and attach the form to registration card.
  • Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
  • Attends department meetings.
  • Reports any unusual occurrences or requests to the manager or assistant manager.
  • Knows all safety and emergency procedures, Is aware of accident prevention policies.
  • Maintains the cleanliness and neatness of the front desk area.
  • Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
  • Any other duties as assigned by AGM or GM.