IT/Helpdesk Intern

• Manage the configuration and operation of client-based computer operating systems

• Installs system images and verifies that security software is installed and configured

• Create, change, and delete user accounts per request

• Install and test computer-related equipment

• Provides helpdesk support by trouble-shooting and resolving helpdesk tickets or escalating to IT Management as

appropriate

• Diagnoses and resolves end-user network or local printer problems, PC desktop and laptop hardware/software

problems, e-mail, Internet and local-area network access problems

• Installs and configures computers, printers and other peripherals

• Ability to communicate –oral or written - technical information to all levels of end-users

• Maintains various programs and small projects

• Performs other related duties as required and assigned

Education

Required

· High School or better.

Preferred

· Some college or better.

Technical/other training or better in Computer Science.