Field Service Technician

Founded in 1978, with roots dating back to 1957, Tencarva Machinery Company is a premier equipment distributor, engineering and design partner, machine guard manufacturer, and full-service repair center. Serving thousands of customers across the industrial and municipal segments, Tencarva’s various divisions cover 16 states and provide end-to-end, tailored solutions for complex systems within the fluid/solids/air/gas handling and water/wastewater treatment sectors. Our service offerings include system analysis and design, application engineering, custom fabrication and assembly, automation and controls, and equipment service, repair, and remanufacturing.

Summary: To provide technical support and repair of customer equipment in the field. To maintain the quality of service at a high level in support of the company’s sales effort.

Essential Duties and Responsibilities include the following:

• Inspect, repair, and service customer equipment at the customer’s location in response to customers’ calls.
• Understanding and ability to repair electrical controls
• Travel for customer assistance or training
• Establish a work schedule in coordination with Service & Repair Manager and Repair Coordinator
• Perform preventative maintenance service on customer equipment at the customer’s location.
• Perform some in-shop equipment repair.
• Maintain field or shop work area in a safe, clean, and working order.
• Adhere to Tencarva and customer safety rules and policies.
• Proper safety equipment to be used per Company safety policies
• Other duties as assigned by management.

Benefits Include:

• Paid Time off, including 10 holidays
• Bonuses
• Health Insurance, including medical, dental, vision, disability, and life
• 401(k) & Profit Sharing
• Employee Assistance Program

Supervisory Responsibilities: This job has no supervisory responsibilities.

Education and/or Experience: High school diploma or general education degree (GED); or 2-4 years related work experience and/or training; or equivalent combination of education and experience.

Qualifications: To perform this job successfully, an individual must perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Language Skills: Must have the ability to read, analyze, and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. The ability to write routine reports and correspondence. The ability to effectively present information and respond to questions from managers and employees.

Mathematical Skills: Must be able to perform basic mathematical equations including addition, subtraction, multiplication, division, use of whole numbers, and percentage and decimals.

Computer Skills: To perform this job successfully, an individual should have basic computer skills and internet software knowledge.

Certifications, Licenses, Registrations: Must have a valid driver’s license and no points.

Equipment Operated: Forklift, hoist, crane, hand tools, power tools, drills, band saw, drill press, lathe mills, and other equipment deemed necessary to fulfill the job’s functions.

Physical Demands: The physical demands described herein represent those that an employee must meet to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Performance of duties of this position is considered very heavy work. Must be able to exert force over 100 pounds occasionally, and more than 50 pounds frequently; climb, balance, stop, kneel, crouch, reach overhead, stand, walk, push, pull, lift, finger, grasp, feel, talk, hear, and perform repetitive motions.

• Specific vision abilities required by this job include being able to accommodate/adjusting the lens of the eye to bring an object into sharp focus and maintain a good field of vision, observing an area that can be seen up or down or right or left while eyes are fixed in a given point.
• Must be able to meet the standards outlined in the WorkSteps program satisfactorily.
• Must be able to fulfill all essential job functions in a consistent state of alertness and safe manner.

Work Environment: The work environment characteristics described here represent those an employee encounters while performing this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job’s duties, the employee is occasionally exposed to moving mechanical parts, fumes, airborne particles, and outside weather conditions; to wet and/or humid conditions; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate.

This job description is subject to change at any time.

Tencarva Machinery Company, LLC, is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.