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Medical Assistant

2 months ago

Rincon, United States Horizon Behavioral Health Full time
Job DescriptionJob DescriptionDescription:

Medical Assistant is responsible for the execution of the daily activities of the front office and medical assistant roles. The Patient Services Specialist/Medical Assistant will ensure compliance with HIPAA/OSHA standards. At all times, the position will display excellence in customer service and exhibit the values of integrity and compassion. Responsibilities include but are not limited to:

  • Recognize and register patients upon arrival.
  • Verify current patient demographics.
  • Collect co-pays and account balances.
  • Check all insurance for accuracy, and perform eligibility checks.
  • Maintain provider schedules ensuring they are fully booked at all times.
  • Answer multi-line phone systems and direct all calls to appropriate parties.
  • Check voice mail for messages, and distribute accordingly.
  • Answer all triage calls by taking a message/or referring to the back office.
  • Record patient allergies, meds, vitals and other pertinent data in patient chart.
  • Perform specimen collection for laboratory testing.
  • Give patient injections of medication under the direction of the supervising physician.
  • Assist in medical treatments and completion of paperwork associated with treatments.
  • Schedule appointments for multiple offices, accurately and efficiently.
  • Diligently handle medical records release and/or request.
  • Return patient calls and relay messages to patients under the direction of the providers
  • Send out follow-up reminder notices.
  • Monitor supplies used in the front office and notify the supervisor when inventory runs low.
  • Maintain a working knowledge of all services offered to patients
  • Explain office policies to patients as needed.
  • Maintain a clean and orderly reception/waiting room, entryway to office, and work area.
  • Post over-the-counter payments and process bank cards.
  • Reconcile daily activity report, batch day sheet
  • Shred patient information to comply with HIPAA regulations.
  • Follow HIPAA regulations.
  • Follow OSHA rules and regulations.
  • Follow Compliance rules and regulations against fraud and abuse.
  • Maintain front office quality assurance.
  • Handle a variety of matters including basic insurance knowledge, collections, operational, and customer service issues.
  • Maintain the strictest confidentiality.
  • Ensure the patients are treated courteously and professionally.
  • Deliver top-notch customer service to every patient that enters our doors.
Requirements:
  • Minimum of 3 years back office experience in a medical office to include administration of injections/meds, obtaining vital signs, medication prior authorizations, and charting.
  • Must be a certified/registered MA, (LPN or EMT licensed in the state of Georgia may also apply).
  • Must be able to multi-task complex tasks and have extreme attention to details
  • Knowledge of REMS programs would be beneficial
  • Medical Terminology
  • Strong computer skills with knowledge of Microsoft Office products
  • Strong written and oral communication
  • Excellent customer service skills
  • Must be a dependable, team-oriented, self-starter.
  • Demonstrate tactfulness and sensitivity in dealing with patients

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