Field Service Technician

4 weeks ago

Portland, United States Xstrahl Full time
Job DescriptionJob DescriptionXstrahl has manufacturing facilities in the UK and USA and operates globally through its international network of distributors. Xstrahl is a leading designer and manufacturer of Superficial Orthovoltage Medical X-ray Systems used in treatment of cancers and dermatological disorders, as well as a pioneer in the development of advanced X-ray systems for pre-clinical radiation biology research.

We are looking for a Field Service Technician. This person is an organized and technically strong individual who will be responsible for the installation, preventative maintenance, and breakdown/corrective maintenance for Xstrahl therapy and life science systems. The individual will work from the US office and will provide the interface between the customer and Xstrahl and must represent the values of Xstrahl Ltd, always, acting within the requirements of the company’s Quality Management System.

*This person should be located in one of the following states: Arizona, New Mexico, Colorado, or Nevada.

Key responsibilities include (but are not limited to:

·Provide prompt and professional engineering support to Xstrahl therapy and research cabinets systems based in the United States with the occasional need to travel worldwide.
·To carry out installations including handover & acceptance testing.
·Fault diagnosis and defect rectification.
·Complete CFR’S and customer tickets in line with company procedure.
·When Necessary, assist with Production/in-housework.
·Maintain full and accurate records of all work carried out, in accordance with company procedures.
·Installations completed on schedule and within budget, and all documentation signed off & submitted to service admin.
·Maintain uptime of in- service equipment.
·Communicate customer feedback, contribute to and drive solutions in line with the company CAPA (Corrective and Preventative Actions) Process and Zero Defects policy.
·Cost-effective, on-time installation.
·Carry out maintenance and system breakdowns on medical and life science systems completing reports on time in accordance with company procedures.

Required Skills and Education:

·The engineer must be able to communicate clearly and confidently, technical aspects of their work to physicists, scientists, and medical specialists. This will naturally require good verbal and written communication that is both clear and accurate.
·Strong written and verbal English language skills.
·Associate degree or higher required.
·Good level of IT skills, with experience of working with proprietary software as well as Windows OS and Office applications
·Proven experience in a service environment.
·Excellent verbal and written communication skills, with experience of communicating technical issues clearly and to the appropriate level of detail.
·Clean Driving License.
·Must be self-motivated, able to work under pressure both individually and as part of a team.
·Excellent presentation skills due to the nature of working on customer sites as the face of Xstrahl.
· Located in NV, NM, CO, or AZ. 

Knowledge & Experience
  • Field service experience.
  • Electrical and electronic diagnostic skills.
  • Mechanical assembly.
  • Experience of installing software.
  • Experience of installing and commissioning complex electro-mechanical systems.
  • The ability to speak multiple languages would be an advantage.

This job description is intended to reflect an outline your key tasks and responsibilities.  You may be required to perform other duties as required, according to the needs of the business. Due to the nature of the business and the role, the focus of the role may change over time.

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