Service Advisor

Whether you have experience with agricultural or lawn and garden equipment, or have a mechanical background and the desire to learn the Ag and/or Turf industry – now is the time to join our team This is your opportunity for a long term career with a top employer and well-respected organization that offers great pay, above average benefits, and real advancement opportunities. If you want to be in the equipment industry, then you want to work for Atlantic Tractor, a 18 location John Deere dealership.

Atlantic Tractor, recently certified as a Great Place to Work by the Great Place to Work Institute, is on the lookout for a Service Advisor to join the Service Department at its store in Queen Anne, Maryland .

• Outstanding benefits including; 401(k) Retirement Plan with Company Match; Health, Dental, Vision and Prescription Insurance; Health Saving Accounts; Life Insurance; Short- and Long-Term Disability Insurance; Paid Time Off; Paid Holidays; Company Paid Online and Instructor-Led Training; EAP (Employee Assistance Program); Discounts on products.

• Advancement– Due to the continued growth of the company, you can advance into a management role. Many of the managers and supervisors in our dealerships began their careers in Service, Parts or Sales.

• Stability and reputation— Atlantic Tractor has 18 locations and over 460 employees. Atlantic Tractor is known for their stability, their honesty, and their integrity. We have been named “Satisfyd Top Dealers” from 2018 through 2023. As a result of our continued growth, we have become one of the largest agricultural and equipment dealers in the Mid-Atlantic region while maintaining local community values.

• Employee impact– Enjoy a collaborative work environment where your voice will be heard and your opinions will matter.

• Training– We offer you company paid training and mentoring to prepare you for your role and continued learning to grow your skills.

• Core Values – We operate under a set of core values which we call the 6P’s of Performance. These six values are Passionate; Positive; People-Oriented; Productive; Professional and Proud. Our core values summarize our commitment to a culture of self-improvement and exceptional customer experiences which were uniquely developed by our employees.

This is a career where you will find pride in the work you do and will have the support you need to ensure your success.

Purpose:

Assists the service manager in maintaining accurate and on-time reports and records relative to the service department’s operation within the dealership. Answers customer inquiries about service work and generates repair quotes. Prepares and manages work orders to ensure technicians have work in front of them.

Responsibilities:

• Fields internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced.
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Provides guidance and generates quotes for customer machine repairs.
• Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met.
• Works with the Service Manager to identify and execute continuous process improvements.
• Communicates, enforces and monitors effective service department processes to ensure customer satisfaction.
• Reviews work orders for completeness and accuracy prior to customer billing prior to Service Manager review.
• Maintains a clean work area and performs work in a neat and orderly fashion.
• Follows all safety rules and regulations in performing work assignments.
• Maintains knowledge of John Deere and competitive products.
• Complete other duties as assigned by Service Manager.
  

Preferred Experience, Education, Skills and Knowledge:

• Previous involvement / experience in activities such as sales, service, training or other related work within a mechanical field.

• Experience with basic computer functions and accounting practices.

• Experience working cooperatively in a team environment.

• Excellent Customer Relationship Skills.

• High School Diploma, GED or equivalent experience required.

The pay range for this position is $18 - $23 per hr based on experience