Patient Retention Specialist
3 weeks ago
Are you seeking a career with a growing company, a place where you can make an impact in the community? Then Positive Impact Health Centers is the company for you.
Positive Impact Health Centers (PIHC) is a community leader in providing HIV prevention, care and treatment services located in Metro Atlanta. The PIHC model of care assures that clients have access to medical, pharmacy, dental, behavioral health and social services, providing the best opportunity for patients to achieve high-quality health outcomes. Services are provided on-site and through telehealth.
What makes us different? We offer our employees the following:
· 1 Health Wellness day per quarter
· Parental Leave
· Free parking at our locations/bus line accessibility
· Competitive Salary & Benefits
· Automatic 3% Safe Harbor & 2% Profit Sharing (Retirement Program)
· 100% allotted for benefit elections for employees, 50% allotted for benefit elections for employee's spouse/dependent
· Credit Union
*Proof of Covid-19 vaccination is required*
Requirements:- Responsible for developing a comprehensive understanding of the core and support services provided by PIHC and the importance of patient retention in care.
- Routinely reviews and utilizes patient-level data to identify PIHC patients with poor health outcomes and/or at-risk of falling out of care. Works closely with clinic, medical case management and behavioral health staffs to resolve patient barriers to care.
- Must be able to communicate effectively with patients from diverse backgrounds.
- Must be able to communicate effectively and efficiently with PIHC staff across all departments.
- Works primarily at the Marietta location but may work at either PIHC Decatur or PIHC Duluth as assigned by supervisor.
- Attends inter-agency meetings, workshops and required agency trainings.
- Drive and maintain the agency van at the Duluth location as assigned by supervisor. Candidate must possess and demonstrate proof of holding a valid, GA Driver's license
- Organizes and schedules all transportation requests for the Marietta location and assists with transportation requests at other PIHC centers as assigned by supervisor.
- Able to utilize spreadsheets (Excel, SmartSheets) to maintain and monitor Federal, State and community grant requirements for transportation services.
- Enters Transportation data in patients' Electronic Medical Records weekly.
- Tracks and ensures that patients' Annual Non-Emergency Transportation waivers are in compliance.
- Possess and demonstrate excellent customer service, interpersonal and organizational skills.
- Tracks and records the purchase and disbursement of MARTA Breeze Cards and Quik Trip cards.
- Manages the Transportation Pool in the agency's Electronic Medical Record (EMR) system.
- Requires regular weekly travel between PIHC locations. Position is full-time (40 hours per week) and requires working a flexible schedule that will include working extended hours as assigned (Tuesday and Wednesday evenings; Saturdays).
- Written and verbal proficiency in Spanish is desired but not required.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to walk, use hands to finger, handle, or operate computers, objects, tools, or controls and reach with hands and arms.
The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
NOTES:
- Positive Impact Health Centers, Inc., is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, or covered veteran status.
- Recreational drugs, weapons, and violence are not permitted on agency property or at any agency events or programs.
- The above job description represents the general nature, primary duties and responsibilities, and qualifications for the work performed by employees within this job but is not a comprehensive and exhaustive list. Employees may be required to perform other duties as assigned, and specific duties, responsibilities, and activities within the core nature of the job may change at any time with or without notice. Employees must be able to perform the essential functions of the job, as specified by the employing entity, with or without reasonable accommodation.
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