Business Analyst, Product Manager

2 weeks ago

New York, United States New York State Housing Finance Agency Full time
Job DescriptionJob Description

New York State Homes and Community Renewal (HCR) is the State’s affordable housing agency, with a mission to build, preserve, and protect affordable housing and increase homeownership throughout New York State.

Under the leadership of Governor Kathy Hochul and Commissioner RuthAnne Visnauskas, HCR is a vibrant, innovative agency that integrates and leverages New York State’s housing resources. We have offices in New York City, Albany, Buffalo and Syracuse, and employ a diverse workforce of professionals who are hard-working and committed to serving low- and moderate-income families. Our mission is far reaching, encompassing single and multifamily housing finance, home improvement, rent regulation, housing subsidies, and community development. We partner regularly with a variety of public and private stakeholders.

Achieving this mission requires a wide range of skills and backgrounds in public policy, administration, real estate, architecture, finance, law and many other areas of expertise. We seek to provide a workplace environment that is productive, flexible, accountable, ethical and caring. Our employees are empowered to make a difference where they live and work. We offer competitive pay and a comprehensive benefits package, including paid leave, health, dental, vision, retirement and family-friendly policies.

JOB SUMMARY

This job will have two groups of assigned duties. The first relates to managing ProLink support for all HCR programs and individual users of that product. The second are the more general duties associated with Business Analysis.

ProLink Product Manager

Work with business/Technical teams on SAP support and ProLink when issues arise to identify source of issue and identify corrective actions.

  • Support ProLink Grants to SAP
  • Support ProLink Grants to GUS
  • Ongoing operations support for user setup and troubleshooting.

Work with HCR program units to identify and implement solutions relating to ProLink. Examples include:

  • Working with Accounting and Asset Management on the Annual Financial Information from Property Owners project.
  • Working with Asset Management on their Risk Assessments for Managed Properties project.
  • Working with the Multi Family team to review and load underwriting closed loan documents into ProLink.
  • Working with the Tax Credit Team to load cost certification documents into ProLink.

Business Analyst

  • Work closely with program managers and their staff throughout HCR to define and analyze operational challenges, process and data improvement opportunities, and requirements on assigned projects and initiatives.
  • Prepare strategic recommendations for process adjustments, procedures, and performance improvements.
  • Identify similar intra-agency policies, processes and procedures to implement best practices agency-wide.
  • Work with program staff to document data dictionaries, data schemas, etc., to foster a data strategy.
  • Manage change improvement when preparing and communicating deliverables.
  • Work with various groups to ensure policy and program compliance, internal controls compliance, and data standards.
  • Efficiently function as the Subject Matter Expert (SME) who understands and grasps both the technical and functional aspects of large projects.
  • Work closely with cross-functional teams to plan, launch, and deploy timely deliverables.
  • Plan, conduct and monitor testing on agency projects and initiatives to ensure finished product quality.
  • Identify, track, evaluate and propose solutions for risks and issues.
  • Maintain up-to-date technical knowledge by attending education workshops, reviewing product releases, attending conferences and trainings.

Qualifications:

  • Bachelor’s degree and seven years of relevant experience.
  • Substitutions: Four years of specialized experience or associate’s degree and two years of specialized experience may substitute for bachelor’s degree; J.D. or master’s degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.

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