Bilingual Customer Service Agent

4 weeks ago

Hialeah, United States Disabled Veteran Solutions Full time
Job DescriptionJob Description

Disabled Veteran Solutions is seeking experienced Inbound Customer Service Representatives to support government-based contracts in security, health and human services, and state benefits.

At DVS, we pride ourselves in our excellent communication skills and are motivated to provide exceptional customer service. With this position, representatives will provide customer service and work to resolve customer inquiries.

You will utilize your skills with every contact to achieve the following:

• Responds to inbound call inquiries.

• Assist callers navigating/troubleshooting equipment and open escalated technical support tickets when necessary.

• Assist callers with scheduling appointment times at selected locations.

• Open escalated technical support tickets when necessary.

• Responsible for creating and maintaining excellent documentation of all calls, questions, complaints, etc

• Initiates outbound calls to respond to inquiries and to follow-up with previous contacts.

• Responds to all inquiries in a professional, friendly, and timely manner.


Requirements:

• Ability to work remotely, including reliable, high-speed Internet; the ability to troubleshoot common computer issues; and a private, dedicated workspace is required.

• Must have a computer (laptop or desktop, Mac and Chromebooks are not compatible with platform), monitors, and a USB-wired headset.

• Minimum of High School diploma required: additional education preferred.

• Must be able to successfully pass criminal background check.

• Clear and concise verbal communication skills

• Ability to build rapport with callers.

• Must be available between the hours of 9am - 9pm EST, Monday-Friday. Position start date: 4/15/2024

• Bilingual in English and Spanish.


While DVS employment is open to all, DVS desires to reward Veterans and Military Families for their service by offering meaningful and respect-filled employment. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.


About Disabled Veteran Solutions

Disabled Veteran Solutions is a nationally recognized provider of outsourced business process outsourcing services with a dedication to high standards of excellence. As a Service-Disabled Veteran Owned Small Business, service and quality are central to our mission. Additionally, adaptability and experience provide the edge which makes Disabled Veteran Solutions extremely successful in exceeding client expectations.

  • Customer Service Representative

    1 week ago

    Hialeah, United States JAY MARTINEZ - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hialeah, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for JAY MARTINEZ - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Insurance and Financial Services Position

    1 week ago

    Hialeah, United States Dionne James - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryFlexible scheduleOpportunity for advancementPaid time offSigning bonusTraining & developmentROLE DESCRIPTION:Dionne James - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into long-lasting...

  • Office Representative

    1 week ago

    Hialeah, United States JAY MARTINEZ - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hialeah, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for JAY MARTINEZ - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Office Representative

    1 week ago

    Hialeah, United States JAY MARTINEZ - State Farm Agent Full time

    Position Overview State Farm Insurance Agent located in Hialeah, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for JAY MARTINEZ - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Account Representative

    1 week ago

    Hialeah, United States JAY MARTINEZ - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hialeah, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for JAY MARTINEZ - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Life Insurance Position

    1 week ago

    Hialeah, United States JAY MARTINEZ - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hialeah, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for JAY MARTINEZ - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Insurance Staff Position

    1 week ago

    Hialeah, United States JAY MARTINEZ - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hialeah, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for JAY MARTINEZ - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Account Associate

    1 week ago

    Hialeah, United States JAY MARTINEZ - State Farm Agent Full time

    Position OverviewState Farm Insurance Agent located in Hialeah, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for JAY MARTINEZ - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life...

  • Account Associate

    1 week ago

    Hialeah, United States JAY MARTINEZ - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hialeah, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for JAY MARTINEZ - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Account Representative

    1 week ago

    Hialeah, United States Dionne James - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryFlexible scheduleFree food & snacksOpportunity for advancementPaid time offTraining & developmentCompany partiesDonation matchingROLE DESCRIPTION:Dionne James - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn...

  • Account Representative

    24 hours ago

    Hialeah, United States Dionne James - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompetitive salaryFlexible scheduleFree food & snacksOpportunity for advancementPaid time offTraining & developmentCompany partiesDonation matchingROLE DESCRIPTION:Dionne James - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn...

  • Insurance Account Position

    1 week ago

    Hialeah, United States JAY MARTINEZ - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewState Farm Insurance Agent located in Hialeah, FL is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for JAY MARTINEZ - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home...

  • Insurance Account Position

    1 week ago

    Hialeah, United States Dionne James - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryDonation matchingFlexible scheduleOpportunity for advancementPaid time offSigning bonusTraining & developmentROLE DESCRIPTION:Dionne James - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads...

  • Insurance Staff Position

    1 week ago

    Hialeah, United States Dionne James - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryDonation matchingFlexible scheduleOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:Dionne James - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into...

  • Insurance Staff Position

    12 hours ago

    Hialeah, United States Dionne James - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryDonation matchingFlexible scheduleOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:Dionne James - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into...

  • Insurance Account Position

    10 hours ago

    Hialeah, United States Dionne James - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryDonation matchingFlexible scheduleOpportunity for advancementPaid time offSigning bonusTraining & developmentROLE DESCRIPTION:Dionne James - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads...

  • Insurance Account Representative

    1 week ago

    Hialeah, United States Dionne James - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryDonation matchingFlexible scheduleOpportunity for advancementPaid time offTraining & developmentROLE DESCRIPTION:Dionne James - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads into...

  • Business Insurance Position

    1 week ago

    Hialeah, United States Dionne James - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesCompetitive salaryDonation matchingFlexible scheduleOpportunity for advancementPaid time offTraining & developmentSigning bonusROLE DESCRIPTION:Dionne James - State Farm Agent is searching for a competitive Producer who can recognize opportunities and strategically turn leads...

  • Life Insurance Position

    1 week ago

    Hialeah, United States Dionne James - State Farm Agent Full time

    Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesDonation matchingEmployee discountsOpportunity for advancementPaid time offSigning bonusTraining & developmentCompetitive salaryFlexible scheduleROLE DESCRIPTION:Dionne James - State Farm Agent is searching for a competitive Life Insurance Producer who can recognize opportunities...

  • Insurance and Financial Services Position

    1 week ago

    Hialeah, United States JAY MARTINEZ - State Farm Agent Full time

    Job DescriptionJob DescriptionPosition OverviewDo you have aspirations to run your own business? If so, you may want to consider working in the office of JAY MARTINEZ - State Farm Agent. As a member of our agency team, you have an opportunity to experience first-hand what it takes to be a State Farm Agent. You will build and develop customer relationships...