HVAC Service Manager
1 month ago
Joining our family means becoming part of a supportive, growth-focused environment that deeply cares about its customers and staff. Embrace a career that fosters professional development and promises a lively, challenging, and deeply satisfying experience. Let's collaboratively craft a future that's innovative, warm, and marked by unmatched service
Responsibilities:
- Heavy emphasis on being capable of following specific systems and coaching technicians to those systems – this is the key to being successful in this position.
- Direct oversight of service technician's performance and sales activities.
- Lead and train team members using our established and proven system.
- Monitor field technicians' performance and provide guidance for improvement.
- Understand sales criteria and ensure your team consistently exceeds revenue goals.
- Hosting weekly team meetings to discuss the service pipeline, address challenges, uphold performance standards, and reinforce safety compliance.
- Coach technicians on building customer rapport to effectively sell the right products and services.
- Collaborate with customer service and dispatch teams to drive overall business success.
- Manage team schedules to meet ongoing customer demand and adapt to seasonal spikes.
- Managing service work to stay within budget constraints.
- Developing and producing reports on department performance, quality, and efficiency.
- Recruitment and comprehensive onboarding of new service technicians.
- Collaboration with technicians on truck stock management and vehicle policy compliance.
- Five (5) years of experience in residential HVAC service, sales or equivalent management position is required.
- A proven track record of success in HVAC service management is required.
- Eligibility to clear background checks and drug screening tests.
- Possession of a valid driver’s license with a clean driving record.
- Experience using ServiceTitan is preferred.
- Experience with Nexstar training is preferred.
- Strong leadership and team management skills.
- Customer-first mindset with a history of high customer service standards.
- Ability to adapt to changing environments and manage multiple priorities.
- Openness to continuous learning and improvement.
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