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Specialist Guest Services Attendant

2 months ago

Keystone, United States Vail Resorts Full time
Job DescriptionJob Description

 

Create Your Experience of a Lifetime

Come work and play in the mountains  Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

 

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

 

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 

Employee Benefits

•    Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
•    MORE employee discounts on lodging, food, gear, and mountain shuttles
•    401(k) Retirement Plan 
•    Employee Assistance Program
•    Excellent training and professional development
•    Referral Program

 

To Learn More, please review the Benefits Eligibility Summary

 

Job Summary:  

The Guest Service Specialist travels around the resort executing a variety of duties.  These duties vary depending on the needs of our guests on any particular day, and range from delivery of welcome amenities, light maintenance duties, to assisting a guest with a lock out or luggage delivery, to simply delivering additional towels and coffee.  There are ample opportunities to interact directly with our owners and resort guests, having a lasting impact upon their vacation experience. 

 

Job Specifications:   

  • Housing: May Be Available

  • Outlet: Keystone Property Management 

  • Expected Pay Range: $22.00 - $25.51 / hour 

  • Shift & Schedule Availability:  Full Time

  • Skill Level: Intermediate, Advanced   

 

Job Responsibilities: 

  • Provide exceptional service to homeowner associations, homeowners and guests. 

  • Efficiently and safely balance priorities to execute on duties in a timely manner. 

  • Positively interact with guests as you perform your nightly duties and deliveries. 

  • Work independently to complete assigned duties, while constantly communicating broader team about priorities, successes and challenges, and expect the team to do the same, so that all team members are successful in executing nightly duties and deliveries. 

  • Other duties as assigned  

 

Job Qualifications: 

  • High school diploma or equivalent - required 

  • Valid driver's license and clean driving record - required. 

  • Ability to demonstrate strong passion for guest service - required. 

  • Experience in a service position - preferred 

  • Strong verbal communication skills needed. 

  • General computer knowledge and comfort using smart phone apps, as all tasks are dispatched/managed/completed on a mobile app. 

  • Familiarity with maintenance and building systems a plus. 

  • Ability to lift up to 50 pounds and comfortably move in and out of a vehicle and up and down stairs. 

 

The expected pay range is $22.00 - $25.51. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

 

Requisition ID  505003
Reference Date: 09/10/2024 
Job Code Function: Guest Services