Operations Business Analyst
4 weeks ago
Description:
- Analyst, eCommerce Compliance, Rules (Contractor position)
Position Summary:
- The Omnichannel Platform Compliance group within Client is responsible for defining, enforcing and promoting policies, programs and products to ensure safe transactions and create trust perception across our online and marketplace businesses.
- The position is responsible for analyzing item data, helping to develop and improve systematic rules for enforcement of policies.
- This role will partner with?various teams including Compliance, Policy Governance, Merchant and Retail teams, Operations, and Product.
- An ideal candidate is highly customer focused and is a detail-oriented, self-starter.
- We are looking for a cross-functional, team player to support and assist in item risk management that operates with a strong sense of urgency, is comfortable working in a dynamic online environment with shifting business needs and changing requirements.
Job Description
- Monitor site and ensure item compliance with established polices and guidelines.
- Monitor item reports for trends or developing risks to the site, this may include analysis of internal item data reports, reviewing news stories for item trends, or working on annotations with machine learning models.
- Analyze data and drive rule efficiency to support Business, Compliance policies and internal standards, this will include -
- Developing rule logic to enforce site policies;
- Identifying gaps and areas for improvements and enhancements;
- Troubleshooting and analyzing item data to identify the root cause of an issue;
- Analyzing results in order to measure effectiveness of rules;
- Testing rules to build improved efficiencies and processes;
- Auditing rules to limit the impact to business and legitimate transactions;
- Collaborating and communicating with cross functional partners and key stakeholders.
Minimum qualifications
- Bachelor's degree or 3+ years of equivalent work experience
- Excel and data analysis experience
- Strong attention to detail, problem-solving and troubleshooting skills
- High degree of initiative and deadline-driven productivity
- Experience working with partners and teammates across different time zones and cultures
Preferred Qualifications
- Experience with eCommerce, retail and customer service, compliance, SEO/SEM, or content review/moderation
- Excellent verbal and written communication skills with people at a variety of levels
- Resourceful and intellectually curious mentality, not afraid to dig into issues or projects
- Experience with SQL, JIRA, Confluence, ServiceNow and Salesforce
- Familiar and comfortable working in gray areas or dealing with offensive content
- Pop culture nerd, gamer or avid online shopper a plus.
What are the top 3 skills needed/required?
- Critical thinking, analytical, detailed-oriented, Excel knowledge
What skills and/or experience would separate the top candidate?
- Prior experience in data analysis, eCommerce experience, T&S/Compliance background, investigative mindset
What makes a candidate profile stand out to you?
What will this person's day-to-day responsibilities be?
- Rule writing and analysis
What is the project this person will be working on?
- Rule writing and analysis
How will they contribute to the project?
What is the makeup of the team?
- Mix of remote contractor analysts and hybrid FTE managers.
Does the candidate need to be in a certain Walmart location/hub or remote?
- Remote. But if person near office location such as San Bruno, expect occasional office visit
Will a Walmart badge be needed at onset or in the future?
If hybrid or in office role, how many days a week will the candidate need to come into the office?
- Please note that candidates who will be working in Bentonville, AR, Reston, VA or some Texas locations must have a VendorSAFE background check completed.
Does this contract have the opportunity to extend or convert to an FTE?
- Yes
Have you previously hired for this role?
- Yes
If so, where have candidates historically fallen short?
- With resumes, candidates sometimes have been too experienced in analytics with more data/software backgrounds, which is not needed for role. Or, some candidates are inexperienced with site item/content management and analysis, like more customer support agent level.
Required Skills : JIRA,SQL
Additional Skills : Business Intelligence Analyst,Business Analyst
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