Resort Operations Analyst

4 weeks ago

Boca Raton, United States The Boca Raton Full time
Job DescriptionJob Description

Summary

The ideal candidate for this position will possess a skillset for analyzing hotel rooms, food & beverage, and other operating areas to ensure cost-efficiency. Also, experience in working with hotel operational software systems such as Labor Management, PMS, POS, Sales & Catering, Inventory, Club Management, and others. The position requires preparation of analysis reports and conducts meetings with departmental directors and managers, to apprise them of trends and cost factors. This is a fast-paced environment comprised of day-to-day activities and special projects requiring hands-on Excel skills and excellent communication skills. Overall, work with department managers to make them successful by improving internal efficiency, budget compliance and communications.


Essential Functions

Must be effective at understanding and clarifying business analysis needs for Room, F&B and other operational managers.

Must be effective in handling challenges through anticipating, identifying, and solving problems, as necessary.

Must be able to understand and help support complex information, software and data that is necessary for managing hotel operations rooms and outlets.

Labor Management, PMS, POS, Sales & Catering, Inventory, Club Management, and others.

Advanced skills in Microsoft Office applications with an emphasis on Microsoft Excel.

Writing skills with proven ability to develop, document and maintain operational policies and procedures, including the designing and documenting detailed process flows, and the development of operational performance and

Working with database tools including Excel and Power BI for preparing management with monthly and weekly spreadsheet reports.


Internal Relationships

Reports to Director of Business Analytics


External Relationships

Has regular contact with the Finance and Accounting Team


Qualifications

Ability to translate business objectives into technical product requirements for development.

Experience writing business requirements, Standard operating procedures, user guides and functional specifications.

Experience with Web, Mobile, and native Windows products.

Strong written and verbal communication skills

Must have experience using hotel software systems.

Must maximize efforts towards productivity, identify problem areas and assist in implementing solutions.

Must be able to show initiative, including anticipating guest or operational need.

Analyze drivers of hotel operating results and recommend actions to help drive operations projects to improve efficiency and profitability of hotels and F&B outlet operations.

Prepare and optimize daily/weekly/monthly operations reporting to inform and enable property and operations management.

Participate in forecasting and budgeting processes as required.

Ability to analyze a large volume of complex financial information from many sources and create reports, forecasts, and projections.

Ability to prioritize and organize workload to ensure deadlines are met.

Perform other duties as requested by management.

Experience with hotels systems a plus such as: Opera, IG Agilysys, Delphi, Jonas, SpaSoft, Unifocus, Seven Rooms, etc.


Education/Experience Requirements

Bachelor’s Degree in Hotel or General Business Administration or Information Systems is required.

Minimum of 1+ year experience in related hotel operations and analytics management fields.


EOE/AA/DISABLED/VETERANS

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