Davis Travel Center Shift Leader

2 weeks ago

Stony Creek, United States Travel Plaza Full time
Job DescriptionJob DescriptionDescription:

We are actively looking for shift leaders at our Davis Travel Center in Stony Creek, Va. We are passionate about customer service that will make a great first impression and leave a lasting impression and we need leaders who want to grow personally and professionally to join us. If you are a self- motivated person that can work at a fast pace with a high degree of accuracy and attention to detail, come be a part of our store management team. You will be a member of Team Davis Working with us is like working with FAMILY. We all share an inspiring vision, "Assist the needs of drivers, travelers and commuters while delivering outstanding customer service in clean, attractive facilities."


Shift Management

  • Ensure that excellent standards for customer service, operational safety and security are met during each shift.
  • Lead by example with a positive and respectful attitude toward others.
  • Support the team with hands-on management style and leads with a sense of urgency and purpose.
  • Assist team members as needed; stays productive during each shift, makes good use of time.
  • Complete and delegate shift checklists, daily side work, store walks and cleaning projects and ensure the completion of tasks.
  • Make certain store shelves, coolers, freezers and displays are fully stocked, rotated and fronted at all times; prevents out of stocks.
  • Maintain clean beverage, condiment and surrounding areas. Sweeping floors throughout the shift and stocking all necessary supplies.
  • Maintain cleanliness of retail and work areas, including storage areas.
  • Maintain cleanliness of gas pumps and outside areas of store
  • Adheres to company safety and security practices at all times; ensures the use of wet floor sign as needed.
  • Holds employees accountable.

Customer Service

  • Lead by example and train employees to suggestively sell weekly and monthly promotions, food and beverage specials.
  • Lead by example by acknowledging and greeting all customers as they enter the store.
  • Interact with guests in a respectful, courteous manner, creating a friendly atmosphere. Assist customers, answer questions and resolve complaints.
  • Assure fresh, hot coffee and beverages are available at all times. Aid and assist customers at self-serve islands as needed.

Maintains communication with employees and management Speaks honestly and acts with integrity at all times.

  • Effectively communicate procedures, promotions and new products to employees.
  • Earn the trust of the others through open, honest communication and good follow through.
  • Immediately report all safety issues, incidents, and maintenance needs to immediate supervisor

Compliance to company standards, systems, procedures, and policies

  • Responsible to ensure all employees are clocked in while on duty and prior to performing any work duties.
  • Adhere to federal, state and local laws regarding alcohol and tobacco sales and hold employees accountable to do the same.
  • Accountable to act with integrity, adhere to company expectations of performance and behavior; abide by work rules and demonstrates high standards of moral and ethical conduct at all times.
  • Abide by company policies and procedures as established in the Employee Handbook and Training Materials.
  • Make certain company safety, robbery prevention and security procedures are communicated and practiced by all employees while performing their work duties.
  • Lead by example with excellent personal appearance, uniform and personal hygiene standards.
  • Properly use chemicals when cleaning and complies with SDS regulations and hold others accountable to do the same.
  • Must be reliable and punctual in reporting to work as scheduled; enforces company time and attendance policy.
  • Maintain confidentiality of all company information, is forthcoming in reporting all policy and procedural violations and any wrongdoing Management or Human Resources.

Education, Experience and Qualifications:

  • Prior experience in a retail operations
  • Successful completion of age restricted alcohol and tobacco sales training.

Knowledge, Skills and Abilities:

  • Able to provide excellence in service; perform basic mathematical calculations, read and write, understand and follow instructions.
  • Must be detail-oriented and accurate
  • Must have good interpersonal and problem solving skills. Ability to multi-task effectively in a busy environment
  • Shift leaders are scheduled a variable 5 days, 40 hour work week, or as business necessitates due to employee call outs or sales volume. Weekend and holiday shifts are likely.


Requirements:
  • Customer Service: 1 year
  • Shift management: 1 year

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