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Assistant General Manager

2 months ago

Pawtucket, United States Crown Collision, powered by VIVE Full time $70,000 - $100,000
Job DescriptionJob DescriptionAre you looking for a collision repair company that values People and Processes while working alongside those with a Passion for auto repair?  This is your opportunity

If you are tired of the mediocre shop, give us an opportunity to take you out of the average and put you into the future of the collision repair business.

Each teammate is a valued part of the repair process.  We support our team with the tools and technology needed to be successful: state-of-the-art collision repair equipment, tools, and all the training you can handle.  You will expand your skills while being paid

What’s in it for you?

  • Day one Medical, Dental and Vision insurance options for you and your family (this includes domestic partners)
  • $50,000 employer paid life insurance policy
  • 401K plan with an employer match
  • Employee Assistance Program, includes confidential assistance in following areas
    • Counseling from relationships to stress and substance abuse
    • Work/Life benefits including personal, financial, and legal issues
    • Self-Help benefits
    • Peak performance coaching
    • Lifestyle saving benefits for wellness, shopping, travel
    • Personal development and training
  • Heath savings account to assist with medical bills
  • Paid time off to promote work life balance - 8 paid holidays including Black Friday and your BIRTHDAY
  • Growth opportunities within our company
  • Paid training including industry certifications, I-Car & OEM

The specific pay rate/salary offered to a candidate may be influenced by several factors including experience, education, specialized certifications from OEMs, and where the job is located.


This position requires teammates to have a proven track record of high performance, possess an advanced level of technical knowledge regarding collision repair estimates, able to communicate detailed repair processes to Body Technicians, and be familiar with major insurance carrier procedures and requirements.

Job Requirements:

  • Estimate all drive-in appointments as well as “walk in” customers and complete repair plans
  • Complete process review with customer
  • Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations
  • Check in vehicle upon drop of with customer
  • Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
  • Post repair plan documentation
  • Comply with all up to date OEM repair procedures
  • Provide post repair plan communication including all vehicle status updates
  • Total loss administration
  • Perform other related duties as assigned for the purpose of ensuring an excellent customer service experience
  • Final QC, including test drive
  • Deliver vehicle to customer upon completion

Skills, Qualifications & Requirements:

  • Must be at least 18 years of age
  • Minimum of 3 years’ experience in automotive collision repair
  • Proficiency in sales, estimating, blueprinting, customer service
  • I-Car training preferred
  • Knowledge of CCC ONE estimating system preferred
  • Ability to effectively communicate with others
  • Ability to read and understand instructions, written estimates, and work orders
  • Multi-tasking; adapt easily to fast-paced environments

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

tion, gender identity, national origin, veteran status, or disability status.