Fraud Operations Specialist I

3 weeks ago

Overland Park, United States GCB Services LLC Full time
Job DescriptionJob Description

Description:

  • This role will be hybrid, 3 days office/2 days remote after training is complete.
  • Schedule: 8-5 CST or 9-6CST any days from Monday thru Saturday

Conduct in-depth analysis and/or investigations to identify and manage fraudulent activities. This includes customer authentication, fraud investigations and/or compliance with fraud policies in all business channels. Analyze relevant data to confirm or clear fraud, validate customer ID authentication and violations of fraud polices that could adversely impact Client. Evaluate fraud trends related to fraudulent orders and identity theft. Perform research and draw conclusions. Research and/or notifies appropriate internal staff for customer verification or legal action. Participates in establishment and implementation of policies and procedures designed to identify and deter fraudulent usage. Investigates and responds to fraud escalations. Establishes and improves fraud-related processes. Identifies issues and recommends solutions on team projects.

Hours of operation Mon-Fri 8:00AM CST to 6:00PM CST and weekends 8:00AM to 5:00PM CST. Must be able to work flexible schedule including nights, weekends, and holidays.

Position Summary: Reviews, identifies, and deters fraudulent activity. Takes inbound calls and referrals from victims of fraudulent activities. Assess the available information via multiple internal and external tools to identify the situation and provide guidance to resolve issues.

Position Requirements:

  • Must have excellent conversational skills in English and Spanish if possible.
  • Experience navigating multiple computer screens and programs while interacting with customers on the phone.
  • High School diploma or equivalent
  • One year's experience operating a computer in a Windows based environment.
  • One year experience in fraud, customer service or a call center environment

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