Customer Service
4 weeks ago
Customer Relations Manager
SmartTalent is hiring a Customer Relations Manager at a manufacturing facility in Everett, WA. This is a Temp-to-hire opportunity.
Pay: $22-24/hour
Schedule: Monday-Friday 7am-4pm
ESSENTIAL DUTIES AND RESPONSIBLITIES:
• Update customers when their due dates cannot be met due to delays in production.
• Interface with all levels of Materials, Production, Engineering, and Quality Assurance staff.
• Serves as the liaison person and performs general customer service, sales and marketing tasks to support the sales department
• Facilitate customer expedite requests.
• Basic word processing and data entry.
• Prompt communication with customers.
• Processes all orders, answers all customer service calls and emails
• Confirms all new orders to customers in writing
• Understand customer quality requirements and facilitate proper communication of these requests.
• Update reports to accurately reflect on-going schedule changes.
• Issue Return Material Authorization numbers to customers for discrepant material being sent back for review.
• Resolve all customer service issues immediately and notify management.
• Enter shipping requirements for customer orders.
• Communicate Failure Analysis reports back to customers. Excellent verbal and written communication skills.
• Ability to establish and build a strong rapport with customers through establishing trust and credibility.
• Be familiar with Kan ban and blanket order processing.
• Understand change order process and update necessary documents.
QUALIFICATIONS:
• High School Diploma or equivalent and/or college related courses
• Ability to communicate effectively showing excellent written and verbal communications skills with a diverse group of people
• Ability to manage multiple priorities simultaneously and prioritize tasks as needed
• Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database and presentation software (MSWord, Excel, Access, and Outlook)
• Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands
• Technical literacy a plus
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