988 Phone Counselors

Long Island Crisis Center is partnering in the cutting-edge implementation of 988 services. If you are passionate about helping people and want to make a difference this is the opportunity for you We are seeking compassionate, motivated, technologically comfortable, and enthusiastic individuals to join our team as 988 Phone Counselors.

Job Summary:

As part of the 988/National Suicide Prevention Lifeline, Long Island Crisis Center Counselors are responsible for providing supportive listening; performing crisis/suicide intervention services, basic needs and safety assessments and providing information and referrals.

Duties/Responsibilities:

• Answer 988/NSPL calls during set hours with patience, respect and empathy
• Provide crisis intervention, suicide prevention support, brief supportive counseling and referrals to callers
• Timely and accurate documentation of calls in database
• Notify supervisors in the case of any calls needing immediate intervention
• Attend meetings on a monthly or as-needed basis

Skills/Requirements:

• Excellent verbal and written communication skills

• Ability to multi-task: handle crisis calls and look up referrals simultaneously
• Technologically proficient; able to operate Agency’s online database and cloud-based phone system
• Ability to remain non-judgmental and provide non-directive, empathetic counseling to callers across a wide variety of topics and needs
• Must have reliable computer/internet access and a secure, confidential and quiet workspace

Education and Experience:

• Bachelor’s degree in Psychology, Social Work, Human Services or related field. LMSW a plus
• In lieu of Bachelor’s degree, Associate degree with 2 years work experience in a related field

Schedule:

• Flexible shifts including days, evenings, weekends and overnights for 10-15 hours per week
• This is a remote position but the ideal candidates are located in Nassau, Suffolk, or one of the 5 boroughs for easy call access to local emergency services and the ability to come to our office in Bellmore if needed for occasional trainings/meetings. 

Benefits and Salary:

• Salary : $ 22-24 per hour/after training
• Counselors will receive paid training related to crisis intervention, active listening skills, suicide prevention practices and utilization of Agency resources to match callers with needed information. Training is paid at $16/hour.
• Supportive working environment with opportunity for advancement