Sr. Technical Writer
3 weeks ago
Role: Sr. Technical Writing Specialist
Location: Indianapolis, IN Hybrid Onsite
Job Description:
This role will ensure our digital transformation IT projects meet objectives on time, with the right resources, and on budget by leading the development of employee training, increasing employee adoption and usage of enterprise systems, and ensuring new / revised processes are implemented to provide maximum benefit with as minimal impact on day-to-day operations as possible.
Roles and Responsibilities:
- Apply a structured training development and execution methodology and lead IT project training/learning-related activities with our business units, leveraging this methodology
- Collaborate with INDOT IT, Communications, and Business Units to align on an enterprise IT system training RACI and strategy
- Complete training needs assessments across multiple areas
- Evaluate and ensure user readiness
- Identify, analyse, and prepare risk mitigation tactics associated to training, in collaboration with the project manager(s) / PMO.
- Proactively identify and manage anticipated resistance
- Create actionable training development and execution deliverables that supports both the IT department, and business end-users: (training plans, train-the-trainer SOP, user guides, system interface and architecture, and other technical documentation support in collaboration with IT system owners, etc.)
- Identify key stakeholder talent who play a role in the organizations commitment to sustained training best practices
- Define and measure success metrics and monitor success of training that is developed.
Required Qualifications:
- Experience leading large-scale training development, execution, and documentation efforts at both a project and portfolio level
- Experience leading training development and execution of large-scale process changes and software solution integrations with multiple business units
- Experience and knowledge of change management principles, methodologies and tools
- Familiarity with project management approaches, tools and phases of IT software development lifecycles
- Good understanding of large organization issues, structure, and business acumen
- Organized with a natural inclination for planning strategy and tactics
- Exceptional communication skills both written and verbal
- Able to work effectively at all levels in an organization
- Ability to clearly articulate messages to a variety of audiences
- Excellent active listening skills
- Flexibility and adaptable; able to work in ambiguous situations
- Ability to influence other and move toward a common vision or goal
- Ability to establish and maintain strong relationship
- Must be a team player and able to work collaboratively with and through others
- Forward-looking with a holistic/systems view approach
- Experience with large-scale enterprise digital transformation / modernization efforts
- State government / Indiana government experience
- Relevant certifications
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