Property Damage Claims Director

3 weeks ago

Richardson, United States Lonestar Full time
Job DescriptionJob Description

At Lonestar Managing General Agency, our employees are our biggest asset It is our mission to attract and retain intelligent, motivated, ethical employees who strive for excellence and growth, and to keep those employees happy and engaged. We provide the tools and the support our employees need to grow both professionally and personally. We encourage self-improvement and celebrate success by rewarding ideas and results. We realize the strength of teamwork and its ability to join individuals together and push and pull each other, with a synergy that can only be found in groups of good people sharing ideas. Join in on the excitement and become part of our thriving organization


We are seeking a Property Damage Claims Director to join our team

The Property Damage Claims Director will be responsible for the direct supervision of a particular Property Damage Claims unit(s). Scope of the position includes ensuring compliance with State mandated claims handling guidelines and assuring proper investigation and conclusions of claims. Monitor production, staff development and the quality of files assigned to the Unit.


DUTIES & RESPONSIBILITIES:

  • Lead, motivate, and provide direction to the Property Damage Unit
  • Conduct file and diary reviews for the purpose of monitoring adjuster's work and to assure appropriate documentation is available, fair claim settlement practices are followed, and company quality standards are maintained.
  • Place appropriate authority level on claim files based upon investigation of facts and approve settlement checks within authority.
  • Review reports, design and support the implementation of procedures which improve claim settlement and customer service levels and ensure that desired quality and quantity levels are maintained.
  • Oversee the implementation and monitoring of procedures to assure effectiveness and compliance.
  • Determine training needs of the department and establish and participate in programs to ensure training needs of personnel and processes.
  • Work with other staff members / departments relative to any matters of potential concern.
  • Develop and manage a cost-effective claim handling strategy.
  • Identify Systems issues/problems/suggestions for enhancements.
  • Manage the administrative functions of the unit which include:
    • Review, provide direction and assign new losses
    • Screening and selecting candidates
    • Setting performance objectives and monitoring performance results
    • Conduct performance appraisals
    • Complete reports as necessary
    • Daily review of files for payment approvals over adjuster authority and the transfer of files to appropriate areas (Casualty, Litigation, SIU)
    • Conduct monthly unit meetings as deemed necessary
    • Review and respond to Department of Insurance and other audit related inquiries
    • Review and direct claim activity on customer inquiries
  • Complete special projects as assigned.

QUALIFICATIONS:

Required:

  • College degree or related industry experience.
  • 7+ years auto liability claims and supervisory experience.
  • 7+ years managing personal auto files.
  • Strong technical and administrative background in auto claims handling.
  • Ability to work independently on technical and administrative matters in accordance with company policy and procedures.
  • Good leadership, training and development skills.
  • Excellent communication, interpersonal and organizational skills.
  • Ability to pass written examinations where required by state statutes to become a licensed claim


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