Head Teller

Position Summary: Under occasional supervision, services customers through the performance of teller duties, and completion of assigned branch duties. Work requires thorough knowledge and understanding of teller operations, and providing lead support to staff tellers. Work requires the ability to handle sensitive and confidential information with discretion, and strict adherence to established policy and procedures to maintain branch security.

Essential Functions:

• Performs all duties related to the processing of internal and external customer paying and receiving transactions.
• Completes daily cash balancing of till.
• Stays within minimum balancing requirements.
• Uses opportunities wisely to promote the bank, and sell and cross-sell bank products and services.
• Provides leadership and technical assistance to staff tellers.
• Maintains branch cash requirements.
• Assists branch officer with branch operations through the performance of assigned duties.
• Attends required meetings and training seminars.
• Performs all work in compliance with applicable regulations/policy and procedures.
• Accountable for the understanding of and adherence to operational controls, policies, procedures and processes to ensure compliance with bank policies and related laws and regulations.
• Performs other duties as assigned.

Position Requirements:

• Proficiency in MS Office (Word, Excel, Power Point, Outlook).
• Excellent customer service and sales skills.

• Proven leadership skills

• Excellent verbal and written communication skills.
• Excellent interpersonal skills.
  
  

Education/Experience:

• High School Diploma or GED and 1 - 2 years of Teller experience or an equivalent

  combination of education and experience.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel, and talk or hear and occasionally required to stand, walk, reach with hands and arms and stoop, kneel, crouch or crawl. Specific vision requirements for the job include close vision (at 20 inches or less) and ability to recognize colors.

Working Conditions

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment is typically indoors and in an office setting. The noise level within the work environment is typically moderate.

The specific statements shown in each section of this position description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job.