Systems Administrator

2 weeks ago

Seattle, United States Visit Seattle Full time
Job DescriptionJob DescriptionSalary: $85k- $107k

What’s Special About this Role 

 

Are you ready to play a pivotal role on a dynamic and award-winning team dedicated to the economic growth and cultural vibrancy of Seattle? Visit Seattle is actively seeking a Systems Administrator within the Conventions department to join our diverse team, dedicated to showcasing Seattle as a premier destination for meetings and conventions. 

 

In this critical position, you will serve as our CRM administrator, leading internal team and external partner training, managing lead assignments, data needs, standards compliance, and providing essential monthly and ad-hoc reporting and analysis. Working closely with the SVP/Chief Sales Officer and senior leadership in the conventions department, you will help maintain critical data, maximize automation and processes, liaise with industry organizations, manage the Convention team Coordinators, and actively contribute to Visit Seattle's diversity, equity, and inclusion efforts. 

 

What You’ll Do 

 

Data Management and Tracking Production: 

  • Collaborate closely with the SVP/Chief Sales Officer, Senior Director of Sales, Director of Sales, and the Senior Director, Convention Strategy to support sales strategies and goals by managing and tracking production data. 

Client Information Management: 

  • Act as a dedicated liaison to the Conventions team, assisting them in maintaining their client database through best practices in data management, report generation, data audits, and system upgrades for increased operational efficiency. 

Visit Seattle CRM: 

  • Spearhead Simpleview CRM administration, specifically the convention sales module, in coordination with the Sr. Director of Systems and Operations. 
  • Maintain data integrity in the system and records. 
  • Facilitate software training and make system enhancements. 
  • Assist partners in utilizing the Extranet and ensure economic impact calculations are precise. 

Seattle Convention Center CRM and Calendar: 

  • Participate in Daily Business Review meetings, input space holds, and manage the calendar software as directed. 
  • Release space holds as necessary. 
  • Input and maintain space holds in the Seattle Convention Center calendar. 

Data Reporting and Tracking: 

  • Create and enhance data reporting and tracking, utilizing systems like Symphony, PowerPoint, Digideck, and more. 
  • Prepare and distribute monthly convention sales booking reports. 
  • Prepare reports for monthly board meetings and provide ad hoc reports as requested. 
  • Manage MINT reporting and assist in analysis. 
  • Become the team expert in Symphony. 

Supervision and Team Leadership: 

  • Supervise Conventions Coordinators, advocating for their success and ensuring efficiency. 
  • Maintain procedural consistency and standards for client-ready documentation. 
  • Manage leave, remote work, and schedule adjustment requests. 
  • Lead the Performance Appraisal processes and conduct new hire training. 
  • Provide CRM and process training for new Conventions team members. 

Lead Management: 

  • Verify and assign incoming leads. 
  • Audit and approve outgoing leads, definite bookings, lost business, and updates. 
  • Manage overflow bookings and liaise with external vendors to support the Conventions team. 

 

 

Who You Are 

 

Ideal Systems Administrator qualifications:


  • Preferred education: business-related degree (e.g., business admin, analytics, information systems, or hospitality).
  • Preferred work experience: hospitality background, 3+ years in business info systems/CRM, 3+ years of supervisory experience.
  • Key technical skills: Proficient in various software, data management, CRM (Simpleview CRM), data visualization (Symphony, PowerPoint, Digideck), and economic impact calculations.
  • Strong communication skills: verbal and written, adept at documentation and feedback.
  • Ability to speak, read, write and understand English, the primary language used in the office.
  • Desired personal qualities: Positive attitude, self-motivation, service-oriented, teamwork, effective time management.
  • Must be authorized to work in the United States.
  • Must be fully vaccinated against COVID-19.

 

What Your Benefits Are 


Your experience is our most important asset, so we created an environment for you to thrive. We designed the following benefits package with you in mind.  

  

Our benefits are always evolving, though here's a peek into your perks: 

  

  • You'll have 15 days of Paid Time Off to start, with 12 paid office holidays and 1 Personal Holiday.
  • You’ll have 100% of medical, dental, and vision coverage paid by Visit Seattle. In addition, Visit Seattle will cover 75% of premium for family coverage.
  • You’ll be eligible for Paid Parental, Bereavement and Jury leave.
  • You’ll receive a company-provided ORCA card and subsidized parking in the Tower parking garage (restrictions apply).
  • You will be reimbursed for monthly cell phone expenses.
  • You'll receive a 401k with up to a 5% company match.
  • Starting annual salary range is $85k - $107k with up to an 8% annual incentive.  

  

The Visit Seattle team knows and loves Seattle. By promoting our city for travel and tourism, we helped bring 38 million annual visitors in 2023 who spent $8.2 billion in Seattle and King County. The economic power of travel and tourism supported nearly 65,000 Seattle area jobs and contributed $790 million in annual state and local tax revenue. Visit visitseattle.org.


Beyond our sales and marketing vision, you'll appreciate our culture. Visit Seattle has a fun, inclusive culture where everyone is welcome and encouraged to be their authentic selves. We aspire to be as diverse as the city we represent and to honor the unique perspectives of the communities we serve, intertwining them in everything we do. Kindness, respect, and accountability serve as guiding principles for our team at every level. Here, your voice will be heard, and opinions respected as we move toward a more inclusive world together.


We are grounded and guided in our work together by our Values:

 

  • INCLUSION: We value a safe environment where diversity and lived experiences are embraced, authentic vulnerability is encouraged, and active empathy is practiced.   
  • IMPACT: We value the idea of building a legacy that starts today, by committing to being mindful, helpful, and dedicated to a positive ripple effect that we create. 
  • COMMITMENT: We value a community where growing, celebrating and embracing each other for a greater future is encouraged, and an appreciation for sacrifice, grit, integrity, and the passion for conquering the unknown is well recognized. 
  • EXCELLENCE: We value having pride and passion in the work that we do by committing to always giving it our all and celebrating success in both the big and small tasks.

 

Join Us


Visit Seattle is on a journey to become a fully inclusive, multicultural, anti-racist organization. We are actively seeking a diverse pool of candidates from a variety of backgrounds and cultures. 

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