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Member Services Rep

2 months ago

Portland, United States Planet Fitness - Portland ME Group Part time
Job DescriptionJob DescriptionBenefits:
  • Gym Membership
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Training & development


Are you interested in fitness and wellness?
Join our team at Planet Fitness Help us provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" experience. We thrive on friendliness and cleanliness so a positive, upbeat attitude is a must Basic computer proficiency and frequent physical activity are required. Start your Planet Fitness career today

Job Summary


Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional "Judgement Free" member experience.

This role is a part-time Sunday afternoon, Monday evening, Friday morning schedule. This role may be flexible with additional hours available on a needed basis.

Reports To


Club Manager and Assistant Club Manager

Essential Duties and Responsibilities


Customer Service/Front Desk Activities


  • Greet members and guests, provide exceptional customer service. Make members feel comfortable and welcome
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.
  • Respond to member questions and concerns in a timely and professional manner.
  • Conduct beverage or merchandise purchases on the point of sale system.
  • Explain and promote our unique fitness instruction classes (pe@pf) to our active members and our new members, helping them to keep their workouts new and exciting.
  • Adhere to policies and procedures outlined in the employee handbook.
  • Exceed the minimum required daily statistics.
  • Assess and assist in emergency medical situations as per training.
  • Uphold rules and policies in the facility.
  • Provide backup support for any employee who is absent.
  • Uphold integrity and security of sensitive company documents.
  • Lead by example and maintain consistent accountability.
  • Communicate between staff members any changes or information that is pertinent to their positions.
Member Accounts


  • Utilize POS system to assist with new membership cards, change of address and billing or payment questions.
  • Check members into fitness classes daily using Datatrak systems.
  • Create new memberships and guest accounts for members.
  • Uphold integrity and security with member documents and sensitive information at all times.
Club Cleanliness and Maintenance


  • Keep the front desk area and lobby clean and orderly.
  • Execute regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.
  • Clean all exercise equipment and tanning beds.
  • Clean restroom and wet area and keep stocked.
  • Complete daily and weekly cleaning responsibilities.
  • Complete walkthroughs of club every 20 minutes.
Miscellaneous


  • Track Key Performance Indicators such as guest counts, cancels, info calls
  • Assist with inventory counts.
  • Uphold the positive, energetic, upbeat culture of Planet Fitness.
  • Be a brand ambassador by leading a judgement free lifestyle.
  • Be aware of all marketing efforts including enrollment rates.


Qualifications/Skills


  • Positive friendly attitude
  • Must be 18 years of age or older
  • Basic computer proficiency with an eye for accuracy
  • Punctuality and reliability is a must
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations
  • Positive leadership and diplomacy
  • Problem solving
  • Represent the core values of Planet Fitness at all times, by upholding the beliefs of teamwork, positivity, integrity, passion, accountability


Physical Demands


  • Visible continuous activity during shift
  • Continual talking in person or on the phone to members during shift
  • Must be able to lift up to 50 lbs.
  • Frequent climbing, balancing, kneeling and crouching during shift
  • Frequent cleaning of equipment and facilities